Telecaller - Ahmedabad, India - OFB Tech Pvt. Ltd.
Description
Responsibilities:
-
- Manage large amounts of incoming calls
- Inside Sales for Tender Software ( Bidassist )
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements:
-
- Proven customer support experience or experience as a Client Service Representative
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school degree
Salary:
₹10, ₹20,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Bopal ambli Road, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
Speak with the employer
- 91-XXXXXXXXXX
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