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    Senior Travel Consultant - Kochi, India - Santamonica Tours and Travels

    Santamonica Tours and Travels
    Santamonica Tours and Travels Kochi, India

    5 days ago

    Default job background
    Upper Management / Consulting
    Description

    Position:
    Senior Travel Consultant | Senior Ticketing Officer [ Airline ]

    Location:
    Kannur , Thrissur , Ernakulam , Kottayam , Calicut , Kollam , Trivandrum , Pala , Thiruvalla , Palakkad

    [ Our branches span across Kerala, and you must be ready to work at any of these locations ]


    Pay:
    ₹30, ₹40,000.00 per month


    Benefits:

    • Flexible schedule
    • Health insurance
    • Leave encashment
    Experience: 3-4 years Experience in Tours & Travel Industry


    NB :
    Without relevant tours and travel sector experience, your CV will not be shortlisted


    Requirements:

    • Minimum 3-4 years of experience in Airline ticketing operations.
    • IATA Certification is mandatory.
    • Strong knowledge of ticketing software and systems.
    • Excellent communication and customer service skills.
    • Ability to work effectively in a fast-paced environment.
    • Team player with strong organizational skills.
    • Attention to detail and accuracy in ticketing transactions.
    • Problem-solving skills and ability to handle stressful situations.
    • Flexibility to work during weekends or holidays if required.
    • Proficiency in relevant computer applications.

    Responsibilities:

    • Provide excellent customer service by assisting clients with their ticketing needs and resolving any issues or inquiries.
    • Ensure all ticketing operations are carried out efficiently and accurately in accordance with company policies and procedures.
    • Process ticket reservations, cancellations, and changes promptly and accurately.
    • Maintain updated knowledge of airline fares, rules, regulations, and procedures to provide accurate information to clients.
    • Handle and resolve any customer complaints related to ticketing services.
    • Coordinate with airlines, travel agents, and other stakeholders to ensure smooth ticketing operations.
    • Assist in training and mentoring junior ticketing staff.
    • Compile and maintain ticketing records and reports for management review.
    • Adhere to IATA standards and regulations in all ticketing operations.
    • Stay updated on industry trends and developments to provide the best service to clients.

    Application Deadline:
    in 2 Weeks
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