-
Senior Engineer
Found in: Whatjobs IN C2 - 5 days ago
Siemens Energy Pune, India Full timeSenior Engineer - Controls and Instrumentation · About the Role · Location India Maharashtra Pune Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Leve ...
-
Senior Engineer
Found in: Whatjobs IN C2 - 5 days ago
NielsenIQ Pune, India Full timeJob Description · REF32129P · Dell Boomi Developer - Senior Engineer · As a Software/Integration Engineer, you'll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. The job is in context of the ...
-
Senior Engineer
Found in: Whatjobs IN C2 - 22 hours ago
Parkons Group Pune, India Full timeRequire Senior Engineer in Renowned Real Estate Company · Worked with Good developers · Strong Knowledge on MIVON · Min -7yrs of exp · Only Pune Candidates can apply · Location -Pune : Baner · Real estate exp Mandatory · Audit and consulting assignments · Handle all aspects ...
-
Senior Engineer
Found in: Whatjobs IN C2 - 3 days ago
Ozone API Pune, India Full timeRole summary · As a Senior Engineer at Ozone, you will play a pivotal role in designing, developing, and maintaining high-quality components of the Ozone API product. With your extensive experience in software development, you will be instrumental in driving our technology forwar ...
-
Senior IT Engineer
Found in: Whatjobs IN C2 - 5 days ago
BHTC Pune, IndiaSenior IT Engineer (m/f) Microsoft & VMware · Engineering · Pune, India · Your responsibilities: · Responsibity for all tasks referring to Technical Services area Microsoft & VMware (Back Office, Front Office and Cloud) · Responsiblility for the analysis, the design, the implem ...
-
Senior Engineer
Found in: Whatjobs IN C2 - 3 days ago
F337 Deutsche India Private Limited, Pune Branch Pune, India Full timeDescription · Our Technology Data and Innovation (TDI) teams are responsible for the bank's complete information technology (IT) infrastructure as well as for developing, implementing and protecting the software required to support the bank's entire business. We move more than ...
-
Senior Engineer
Found in: Whatjobs IN C2 - 5 days ago
LTIMindtree Pune, IndiaSenior Engineer - Cloud & Infra Management · Job Req Id: · • Experience in Managing and maintaining several Tanium Tenants and the deployment of the licensed technologies · • Should have experience in Monitoring the Discovery, OS and Software Patching, re-run as necessary, proc ...
-
Senior Engineer
Found in: Whatjobs IN C2 - 4 days ago
NielsenIQ Pune, India Full timeJob Description · REF32127P · Senior Engineer - Microsoft Dynamics 365 (Pune/ Chennai) · Our NielsenIQ Technology teams are working on our new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ' ...
-
Senior Engineer
Found in: Whatjobs IN C2 - 8 hours ago
Duncan & Ross Pune, India Full timePOSITION PURPOSE · As a Senior BIM Engineer / Architect, you will be responsible for creating, managing, and coordinating accurate and detailed Building Information Models (BIM) for our projects. You will collaborate closely with project teams to ensure the effective utilization ...
-
Senior Engineer
Found in: Talent IN C2 - 3 days ago
Duncan & Ross Pune, IndiaPOSITIONPURPOSE · As a Senior BIM Engineer/ Architect you will be responsible for creating managing andcoordinating accurate and detailed Building Information Models(BIM) for our projects. You will collaborate closely with projectteams to ensure the effective utilization of BIM ...
-
Senior Engineer
Found in: Talent IN C2 - 5 days ago
Thornton Tomasetti Pune, India Full timeThornton Tomasetti applies engineering and scientific principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, la ...
-
Senior Engineer
Found in: Whatjobs IN C2 - 6 days ago
G.A. Design & Business (DBS) Pune, IndiaSenior Engineer- Plastics · Pune, India · Who are we: · Antolin is a leading global automotive supplier, we are experts in designing, manufacturing, and supplying innovative solutions for vehicles around the world. Our product portfolio includes trim, headliners, and acoustic ...
-
Senior Engineer
Found in: Talent IN 2A C2 - 5 days ago
Lear Corporation Pune, IndiaAbout Lear Corporation · Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Lear's diverse team of talented employees in 38 countries is driven by a commitment to innovation, operational ex ...
-
Senior Engineer
Found in: Talent IN C2 - 5 days ago
SLK Pune, IndiaCompany Name: · VFI SLK Global Services Pvt Ltd BASIC INFORMATION ON THE POSITION · Position Name: Senior Engineer - Software · Mandatory/Required Skills & Location · Location: · Mandatory/Required Skills: · PURPOSE OF THE ROLE · Provide Analysis and Design model / high leve ...
-
Senior Engineer
Found in: Talent IN 2A C2 - 5 days ago
Gensol Electric Vehicles Pune, IndiaAbout Us: · Gensol Electric Vehicle division is part of the Gensol group, a conglomerate and an institution where renewable energy is a way of life. · An ISO 9001:2008 certified, Gensol group has a portfolio of App-based all-electric ride-hailing fleets, · Solar advisory and EPC, ...
-
Senior Engineer
Found in: Whatjobs IN C2 - 3 days ago
F337 Deutsche India Private Limited, Pune Branch Pune, India Full timeDescription · The Mass Data Integration (MDI) is part of Enterprise & Data within TDI Private Bank. Within MDI we are responsible to deliver the complete life cycle of data integration solutions. In this role, we support a wide array of internal customers and business processes ...
-
Senior Engineer
Found in: Whatjobs IN C2 - 3 days ago
Ozone API Pune, India Full timeRole summary · As a result of continued growth, OzoneAPI is looking to recruit a Tools Automation Engineer, focused on developing and maintaining automation tools and systems and enhancing our software development and testing processes. This role demands a blend of technical expe ...
-
Senior Engineer
Found in: Talent IN C2 - 4 days ago
NielsenIQ Pune, India Full timeJob Description · REF32127P · Senior Engineer - Microsoft Dynamics 365 (Pune/ Chennai) · Our NielsenIQ Technology teams are working on our new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ's d ...
-
IT Senior Engineer
Found in: Talent IN C2 - 6 hours ago
F337 Deutsche India Private Limited, Pune Branch Pune, India Full timeDescription · The business which this development team is supporting is the lending department within Private Bank Germany. The whole life cycle for mortgage and consumer loans as well as securitization solutions for these loans is covered within the department and supported by ...
-
Senior Engineer
Found in: ATTB IN C2 - 5 days ago
Microland Pune, IndiaRequired Skills · Technology | HPN R and S Administrator - Level 2 Support · Technology | Cisco R and S Network Administrator - Level 2 Support · Education Qualification : · B.Sc · Certification Mandatory / Desirable : · Technology | Basic Level Certification - F5 Certified A ...
Technical Support Senior Engineer - Pune, India - Avaya
Description
About Avaya
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We're focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren't just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We're seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.
Job Information
Job Code:
Job Family: Services
Job Function: Services Engineering
Job Description
EXPERIENCE
• Previous exposure supporting global customers, working in 24*7 environment
• Experience working in a Maintenance Service, Managed Service and/or Cloud environment would be preferred
SKILLS
• Responsible to Provide Tier-3 level Support for any of below Avaya Contact Center Product stack (Should be experienced in at least 2 of the above listed products):
o AEP, POM
o Application Enablement Services
o Call Management Server / AIQ / Analytics
o Work Force Optimization, Work Force Management
o Oceana, WFSE, Breeze
o AACC, ACCS
o Avaya Control Manager (ACCCM)
o Avaya Proactive Contact (Dialer)
• Knowledge on windows OS, Linux, VMware, basic networking
• Good understanding of Contact Center products like voice response units, call reporting systems and call routing products.
• Primarily involved in Incident Management, Problem, Change management & Critical Outages Support.
• Provides support to complex end user installations, configurations, upgrades and migrations through advanced problem solving and trouble shooting.
• Analyzes symptoms, logs, and data required to resolve issues of high complexity. Proposes and monitors the implementation of medium - complex solutions for customer reported incidents with multiple products
• Linux red hat distributions
• ITIL knowledge and certification would be an asset
• In-depth Understanding of Session Initiation Protocol (SIP)
• Demonstrate understanding of Avaya Aura (CM, System Manager, Session Manager)
• Demonstrated Oral & Written Communication skills & Team Player.
• Advanced Troubleshooting skills with knowledge of Wireshark, network sniffs, etc.
ADDITIONAL INFORMATION
• Full time role servicing Avaya Global Customers.
• Willingness to work in a 24x7 environment/Night Shift
• Minimal travel required.
EDUCATION/QUALIFICATION
Typically requires 10-15 years of experience and a Bachelors degree or equivalent or 8 years of experience and a Masters degree or equivalent.
Short Description
An individual contributor who provides expert post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Acts as the SME for complex issues and is the internal representative in critical escalations. Proactively reviews customer networks and determines where there may be issues by using multiple combined SW / HW components or cross multiple platforms using multiple protocols. Works with management and teams to implement. Displays expertise in industry protocols , solutions and customer situational management. Independently works on problems of diverse scope. May include lab management , mentoring lower level engineers, project management.
Experience
Years of Experience
Education
Bachelor degree or equivalent experienceMaster degree or equivalent experience
Preferred Certifications
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at ) and applicable Privacy Statement relevant to this job posting (accessible at ).