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    Senior Analyst - Bengaluru, India - Microland

    Microland
    Microland Bengaluru, India

    12 hours ago

    Microland background
    Description
    Required Skills
    Technology | Network Monitoring Tools | Solarwinds
    Process | IT Service Management | Managing Change
    Behavioral | Aptitude | Information Processing
    Process | IT Service Management | Incident Management
    Domain | IT in Banking | Customer Support
    Behavioral | Aptitude | Communication
    Technology | Network Monitoring Tools | Traverse

    Education Qualification :
    Any Graduate

    Certification Mandatory / Desirable :
    Technology | IT Certifications | Microsoft Certification | Microsoft Visual Studio Software Testing Fundamentals

    Details:

    • SCCM Administration - Working knowledge of SCCM administration and related dependent components like AD, DNS, BitLocker, Group Policies etc.

    Patch Management:
    a. Deployment of monthly updates on every patch Tuesday following the Change process
    b. Provide the patching status report to the customer

    Software Distribution:
    a. Deployment of application versions to keep the devices complaint
    b. Provide the deployment status report to the customer

    Hardware and Software Inventory:
    a. Generate hardware and software inventory reports as per the customer requirements

    • Configure features Asset intelligence, DCM, Reporting
    • Manage and administer the client settings, system discoveries, collections, boundaries and bandwidth settings etc.
    • SCCM Client installation on Servers and Desktops
    • Hands on experience on fixing SCCM/Packaging related issues on End User Windows 10 devices
    • Expertise in Windows Batch Scripting
    • Windows 10 Autopilot
    • Create and Manage Windows 10 Image with customizations, LTI and ZTI
    • OS upgradation – In-place upgrade and Feature Upgrade
    • Troubleshoot OSD Task sequence errors
    • Monitor and troubleshoot the SCCM infrastructure components and client health issues

    Monitor and Troubleshoot:
    a. Monitoring the daily health of SCCM infrastructure components and client issues
    b. Troubleshoot failed SCCM components and clients
    c. Troubleshoot failed Software and Patch Deployments

    • Backup and Maintenance - Knowledge on the SCCM site backup and Maintenance tasks
    • Incident and Service Request Management - Monitor the ticket queue and act up on the reported incidents on a daily basis
    • Address the tickets escalated from L1/L2 team
    • Manage and lead team of L1/L2

    Technical Skills:
    In-depth hands-on experience on any two of SCCM, SCOM, Traverse, SolarWinds, ManageEngine, Nexthink etc.,
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