Application Escalations Engineer - Gurugram

As an Escalation Engineer at Company Name , you will use your well-honed troubleshooting skills to resolve customer issues escalated by Technical Support/Services organization. · ...

The Escalation Engineer will use their well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization. · ...

As R&D Escalations Engineer you will use your well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization. · ...

Tufin helps enterprises simplify network complexity. · Trusted by thousands of organizations worldwide, · Tufin delivers continuous risk visibility, · reduces exposure through policy-driven automation, · and enables continuous compliance and audit readiness at scale. · ...

This role involves deep diagnostics within Microsoft 365 environments Windows endpoints network infrastructure ensuring systems function effectively during critical business periods.Advanced Troubleshooting Expertise: Proven ability to diagnose ambiguous technical issues distingu ...

We bridge the world through travel. · Maintaining this position requires an incredible amount of data. · ...

About Agoda · We bridge the world through travel. Our story began in 2005, · when two lifelong friends and entrepreneurs, · driven by their passion for travel, · launched Agoda to make it easier for everyone to explore the world. · ...

This L3 TAC Engineer is the go-to expert for critical escalated cases owning resolution mentoring peers and feeding insights back into product improvements. · ...

+Job summary · +Escalations TL at Tufin will use well-honed troubleshooting skills to resolve customer issues.ResponsibilitiesLead team of escalation engineers: manage mentor cultivate growth. · Analyze diagnose debug solve complex issues customers experience while using products ...

The Solutions Engineer drives the success of DSPs launches and platform integrations. · Partnering with the DSPs Development team to design implementation plans for customers. · Collaborating with Product Management and Engineering teams to coordinate resources. · Supporting Acco ...

The Solutions Engineer drives the success of DSP launches and platform integrations. · ...

Oversee daily operations of the escalations desk ensuring all cases are handled with urgency and accuracy. · ...

The company which serves as the India's leading omni-retail suite is on the search to hire a Head of Technical Support (B2B SaaS). · Owning end-to-end L3 technical support governance across company's One products (ERP, POS,OMS, etc.) · Ensure customer issues are responded to and ...

The Head of Technical Support-L3 will oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. · ...

Serve as the primary contact for support escalations for gStore applications. · ...

Collaborate with product engineers and data science teams to build AI products. Lead escalations and priority incidents, ensuring effective collaboration among stakeholders. · ...

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. · This L3 TAC Engineer is the go-to expert for critical, escal ...

This is not a ticket-closer role. · We're looking for a senior, battle-tested Lead Support Engineer from a pure B2B SaaS background who can own escalations end-to-end, · drive RCA, · and work shoulder-to-shoulder with Product and Engineering. · ...

AHEAD builds platforms for digital business. · We are an equal opportunity employer, · This L3 TAC Engineer is the go-to expert for critical, · You're not just handling support; · This role requires a strong communicator and adept at customer-facing handling and cross-team leader ...

We are seeking skilled L3 software engineer to bridge gap between Level 2 (L2) customer support and Level Dev engineering. · ...