Executive wfm jobs in India

Workforce planning scheduling and performance management to meet business objectives and provide an exceptional customer experience. · ...

As a WFM Executive you will be responsible for the efficient and effective management of our workflow and performance metrics Your role is crucial in maintaining the smooth operation of our business processes and ensuring client satisfaction You will work closely with the Ops Hea ...

Developing and implementing effective workforce management strategies to support customer care team. · ...

Overseeing the end-to-end operational activities of the team. · ...

The WFM executive will be responsible for various aspects of workforce management and performance optimization. · Generating and maintaining reports. · Ensuring accurate data collation. · Adhering to industry standards. · ...

The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. · Maintain and manage the Workforce Management Information Systems ensuring data integrity and system functionality. ...

This executive role requires minimum 2 Years exp, advanced Excel skills, · scheduling abilities for Workforce Management. · ...

We are seeking an experienced WFM Logistics Executive to join our team. The ideal candidate will have at least 2+ years of experience in working in a US patients logistics and planning based company. · ...

As an RTM (Real-Time Management) Executive in the Workforce Management Department, your primary responsibility will be to optimize the efficiency and productivity of the organization's workforce by closely monitoring real-time operational performance metrics and making necessary ...

Creating dashboards and reports for time and attendance management using MS Excel or VBA. · Maintain employee information details.Create all Historical dashboard auto made using MS excel or VBA. · Making folders of different projects and formatting the data. · ...

The job involves creating various reports such as Time and Attendance, Absence and Leave Management report using MS excel or VBA. · Absence and leave management is also a key task in this role. · This role requires strong analytical skills to interpret complex data sets and draw ...

This is a Support Executive role with 6-12 years of JDA WFM experience. · ...

Manage Workforce Management WFM related activities monitor operational metrics prepare MIS reports perform data analysis coordinate with operations departments ensure timely closures adherence SLAs support real-time monitoring workforce optimization assist forecasting scheduling ...

Manage and support Workforce Management (WFM) related activities. Monitor and analyze operational metrics such as Attrition, Shrinkage, and FTE calculations. · Prepare MIS reports and dashboards for management review. · Perform data analysis and derive actionable insights from av ...

The MIS Cum WFM Executive will manage and support Workforce Management (WFM) related activities. · ...

This opportunity is built for professionals seeking workforce management job vacancies in Gurugram and want hands-on exposure to forecasting, reporting, and real-time operations support. · ...

The WFM Executive with advanced Excel expertise will prepare and maintain daily, weekly and monthly WFM/MIS reports for call center operations. They will track key workforce metrics such as shrinkage, occupancy, adherence SLA AHT and productivity. · ...

Job title: Manager WFM · Purpose of the role: · The Manager – WFM oversees a team of analysts and planners to ensure accurate forecasting, scheduling, and capacity alignment across multiple business functions. The role ensures business continuity, SLA achievement, and productivit ...

Description · 1) Lead and execute end-to-end implementation of Genesys Cloud QM and WFM modules, including configuration, testing, and go-live support. · 2) Design and configure call and screen recording policies, retention rules, access permissions, and compliance-driven recordi ...

As a WFM Lead, you will spearhead the Workforce Management function, driving strategic initiatives to ensure optimal staffing, scheduling, and resource planning across customer-facing operations. · ...