Best professionals offering customer support services in Kolkata

Customer Support in Kolkata

Service Description

Customer support is a vital service that helps businesses interact with their customers and resolve any issues they may have. It involves providing assistance and support to customers through various channels such as phone, email, or live chat.

Professional Requirements

To provide excellent customer support, professionals should have good communication skills, patience, and the ability to work under pressure. They should also be familiar with the products or services being offered by the company.

Recommended Accreditations and Certifications

While not mandatory, having certifications in customer service or related fields can be beneficial. It shows that the professional has the necessary skills and knowledge to provide quality support.

Choosing the Best Service Provider

When choosing a customer support service provider, consider their experience, reputation, and customer satisfaction ratings. Look for providers that offer 24/7 support, multiple communication channels, and a team of experienced professionals.

Questions to Ask Before Hiring

• What is your experience in providing customer support?
• What is your approach to resolving customer issues?
• How do you measure customer satisfaction?
• What is your response time for resolving customer issues?

References

For more information on customer support, you can refer to the following resources:

• Customer Service Institute of America
• International Customer Service Institute

Average Prices

The average hourly rate for customer support services in Kolkata is between 250 and 500 INR. However, rates may vary depending on the provider, their experience, and the level of support required.

Requesting a Quote

When requesting a quote for customer support services, provide as much information as possible about your business and the support you require. This will help the provider give you a more accurate quote and ensure that you receive the right level of support for your needs.

Fees for Customer Support freelancers

The average daily fee for the experienced freelancers is ₹1,500.

The fee varies depending on the city in which the are located. For instance, the average daily for a Customer Support in Kolkata is ₹1,800 while in Mumbai is ₹2,000 or in Delhi is ₹1,600.