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Vkyc Officer - Lucknow, India - Abacus Consultants

Abacus Consultants

Verified Company

Lucknow, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

- 5 years:

Any Graduate:

KYC-:

3 lkh ~ 4 lkh:

Job Name -: Video KYC Officer - Virtual relationship channels:

Job Title :
Video KYC-Officer

Business Unit :
Virtual relationship channels

Team :

VRM

Reports to (job) :VKYC Supervisor

Location of role

Job Fn :
Managing processing VKYC requests

Role Type:
Junior Management

No of direct reportees:25-28

Travel Required:
No

**Job Band Range:

JD Created date:

JD Updated date :

JD approved by (business) :(

Version No :1.0

Job Purpose

Responsible for processing of KYC requests through Video call adhering to Know Your Customer ( KYC ) and Anti-Money Laundering standards as per regulatory guidelines
Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines

Job Responsibilities(JR):

Actionable

Operations
Ensure seamless handling of operations across desks ( Maker & Checker) with in stipulated timelines
Ensure adherence to operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines
Ensure customers are called out as per stipulated timelines & the processed requested are authenticated with in TAT
Handling queries of staff on floor and provide resolution.
Conduct internal checks on a regular basis & share a feedback with staff on time to time.
Handle 1st level escalations and ensure satisfactory resolution to the grievances
Review contact attempts versus successful contacts and analyze reasons for noncontactable customers.
Analyze rejection reasons at all levels
Staff Management
Ensure staff availability at all times to carry out seamless operations
Rostering of staff to be done appropriately to meet timelines
Ensure that all staff are adequately trained on the products, processes & compliance
Be aware and make staff at all levels aware of various policies of the Bank & RBI, with regard to Know your customer, Anti-Money laundering, customer service and compliance.
Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.
Ensure that nominated staff attends training sessions conducted by HR, without fail.
Quality Control
Ensure that team offers highest quality of service to the customers and meets expected Service
Ensure that all staff are sent for class room training on a regular basis
Weekly meeting to be carried out with staff for feedback basis call observations done by self & by Checkers
Ensure both Makers & Checkers are regularly reviewed on their performance and feedback shared regularly
Need to ensure defect rates are kept under acceptable levels
Business Achievement
Ensure team is promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations
Ensure team is profiling customers in order to aid

right cross-servicing of Bank products

Audit and Service Quality
Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
Ensure accurate and timely processing & submission of KYC requests
Adherence to set processes of updating customer interactions
Monthly / Periodic Verification of Auditable items to be carried out

Educational Qualifications

Key Skills