Customer Care Executive - Bengaluru, India - IntouchCX

IntouchCX

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About IntouchCX
IntouchCX is a global customer care and technology company.

With over 20 years of experience, 18,000+ team members, and campuses around the globe, we're obsessed with providing remarkable customer experiences for the world's most innovative brands.

About the Job
We are looking for a self-motivated individual with excellent customer service skills to join our team.

Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

As a Customer Service Associate - Voice, You Will
*Have daily interactions with customers and handle all issues from end to end via
call.

*Go the extra mile to engage customers in solving issues and ensure satisfaction.

*Quickly and effectively build rapport with customers, diagnose and resolve issues

*Provide white glove service and have the ability to provide an overall excellent
customer experience.

*Managing customer expectations regarding estimated response times

As a Customer Service Associate - Voice, You Have
*A post-secondary degree in any major

6 months - 4 years of customer service experience

*Fluency in spoken English

*Excellent judgment skills to be able to properly evaluate situations and immediately
provide effective solutions.

*The ability to learn new skills and quickly absorb and interpret new information,
products, and features from the perspective of the customer

*Excellent communication skills and high emotional intelligence

*Excellent problem solving and customer service skills

*Strong analytical & Interpersonal skills

*The ability to be a self-starter, a sense of urgency, and the ability to remain calm
under pressure

*A flexible schedule - Must be okay to work nights

Benefits of working as a Customer Service Associate - Voice:
*An attractive compensation package with performance-based incentives

*Incredible learning and growth opportunities

*Outstanding rewards and recognition program & employee engagement activities

*Free Food and Transport while working on-site.

*Medical Insurance.

Salary:
₹15, ₹30,000.00 per month

Benefits: