- Act as a board manager and take ownership of timely & correctly assignment of tickets to different team members in the shift. Also, keep a close watch on ticket inflow, ticket resolution and pending tickets in different stages during the shift to ensure that the KPIs are not compromised.
- Collaborate and coordinate like a pro with different team members, tech/team leads for knowledge and process improvements.
- Proactively identify the gaps in ticket handling and everyone in the shift is aligned to deliver the customer experience by ensuring the quality and timeliness.
- Act as a mentor during the shift and help team members to make progress on investigations they are struggling with and be the escalation point
- Review and ensure right escalation is being made to L2 team and own the shift left during the shift
- Be responsible to communicate messages from management with rationale and address the initial level of conflicts related to work assignment
- Take end to end ownership of incident management from identifying the exact issue, related details, timely and correct communication, working with relevant stakeholders to come up with the resolution, RCA etc.
- Be ready to pull off the sleeves and join the force in case of increased workload, unavailability of team members etc.
- Work on feedback from business, management and team members to bring needed changes to effectively deliver value to our business.
- Be the role model to the team members by demonstrating PS principles (Be an expert, Client Centric, Specialisation and Globalization) and values in every interaction
- Data driven and have laser focus on different aspects of the operation i.e.Operational Excellence and Customer Centricity.
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Inside Sales Associate
2 weeks ago
Crowning Consulting Gurgaon, IndiaSelling of financial Products/Insurance Policy to the leads given by the company. · - **Interested leads will be provided by the company.** · - **No cold calling or random calling.** · - **Leads will be from interested customers.** · - Day shift (10am to 7:00pm) - Fixed timings. ...
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International Sales Executive
2 weeks ago
EJS business solutions Gurugram, Haryana, IndiaLooking for SALES EXECUTIVE with EXPERIENCE OF ATLEAST 1 YEAR IN INTERNATIONAL Process (Sales/Lead Generation) to identify and qualify potential leads, conduct outreach activities, and nurture prospects for sales conversions. Strong communication and research skills required. · * ...
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International Sales Executive
2 weeks ago
EJS business solutions Gurugram, Haryana, IndiaLooking for Female SALES EXECUTIVE with EXPERIENCE OF ATLEAST 1 YEAR IN INTERNATIONAL Process (Sales/Lead Generation) to identify and qualify potential leads, conduct outreach activities, and nurture prospects for sales conversions. Strong communication and research skills requir ...
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International Sales Executive
3 weeks ago
EJS business solutions Gurugram, Haryana, IndiaLooking for SALES EXECUTIVE with EXPERIENCE OF ATLEAST 1 YEAR IN INTERNATIONAL Process (Sales/Lead Generation) to identify and qualify potential leads, conduct outreach activities, and nurture prospects for sales conversions. Strong communication and research skills required. · * ...
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International Sales Executive
3 weeks ago
EJS business solutions Gurugram, Haryana, IndiaLooking for Female SALES EXECUTIVE with EXPERIENCE OF ATLEAST 1 YEAR IN INTERNATIONAL Process (Sales/Lead Generation) to identify and qualify potential leads, conduct outreach activities, and nurture prospects for sales conversions. Strong communication and research skills requir ...
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IT Sales Executive
2 weeks ago
Goodtechmind Solutions Gurgaon, IndiaWe are hiring for the post of **IT Sales Executive.** · **Salary** · Rs 15000 to Rs 100000 · **Responsibilities**: · - Dealing With the Client · - Analysing the project Budget · - Approaching to potential Client · - Presenting and explaining about the project to the client · - IT ...
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Admission Sales
2 weeks ago
JobMate Gurgaon, IndiaSalary - 3.5L - 4.5L · Location - Sector 48, Gurgaon · **Job Description**: · KEY ACCOUNTABILITIES · - Take incoming calls using Footprints systems and answer all the concerns of · parents. Create and communicate effectively value propositions for Footprints. · - Make telephone c ...
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International Sales Executive
2 weeks ago
EJS business solutions Gurgaon, IndiaLooking for A SALES EXECUTIVE with EXPERIENCE OF ATLEAST 1 YEAR IN INTERNATIONAL Process (Sales/Lead Generation) to identify and qualify potential leads, conduct outreach activities, and nurture prospects for sales conversions. Strong communication and research skills required. · ...
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Inside Sales Representative
2 weeks ago
Talocity Gurgaon, IndiaResearching and qualifying new leads · Understand customer needs and requirements · Source new sales opportunities through inbound lead follow-up and outbound cold calls · answer questions about products and services · Demo and explain products and services to customers · Achievi ...
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Admission Sales
2 weeks ago
JobMate Gurgaon, IndiaSalary - 3.5L - 4.5L · Location - Sector 48, Gurgaon · **Job Description**: · KEY ACCOUNTABILITIES · - Take incoming calls using Footprints systems and answer all the concerns of · parents. Create and communicate effectively value propositions for Footprints. · - Make telephone c ...
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Admission Sales
2 weeks ago
Covi-Sense Gurgaon, IndiaKEY ACCOUNTABILITIES · - Take incoming calls using Footprints systems and answer all the concerns of · parents. Create and communicate effectively value propositions for Footprints. · - Make telephone calls to the leads assigned by the system. · - Pre-qualify the leads by asking ...
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Inside Sales Executive
2 weeks ago
Animall Technologies Gurgaon, India1) Strong lead filtering skills to prioritize and focus on high-potential leads. · 2) Strong communication skills with the ability to effectively convey product information and value proposition to potential customers · 3)Cold calling skills and experience in generating leads thr ...
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Sales Associate
2 weeks ago
ELITE BUSINESS SOLUTION Gurgaon, IndiaHiringnow for NRI and OB(International sales process) · Location · - gurgaon/gurugram · *We are hiring for International sales /domestics sales/customer service/b2c sales/ · *ug/grad /fresher /experienced all can apply · *Amazing work environment · - looking for immediate joiners ...
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Acedemic Counselor
1 week ago
Arya Career Pvt Lmt Gurgaon, IndiaResponsible for generating leads through Cold Calling, Internet Research and various Sources. · - Ensure the daily targets of calling the prospects are met - 50 fresh connected calls per day & deliver set target of sales per month. Collect/purchase databases, maintain and expand ...
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Inside Sales Representative
3 weeks ago
Btrackindia pvt ltd Gurgaon, IndiaCommunicating with customers · - Making outbound call to potential customers · - Generate cross sell and upsell leads from existing set of customers · - Developing new leads · - Creating and maintaining customer database · - Understanding customer needs · - Explaining product fea ...
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Admission Sales
2 weeks ago
Vervenest technologies Gurgaon, IndiaHi, Pleased to inform that we have openings for Admission Sales in Sector 48 Gurgaon · Salary L · Languages to be known: Kannada(mandatory), English · Immediate joiner as we are starting our training batch on 24th Feb · Experience: 2-3 Years · Timing and Shift: Monday - Friday(9 ...
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Sales-intern (Mba ,btech ,be, Mca)
1 week ago
Techmet Solution Pvt ltf Gurugram, Haryana, India# Need to have knowledge of SAAS, Cloud and CRM. · Develop a pipeline by using the sales methodology and processes to achieve the sales goal. · Generate the leads from various search platforms and the Company also provides the leads. · Implement the software after sales and train ...
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Site Supervisor- Interior Design Execution
2 weeks ago
Colonelz Constructions Pvt Ltd Gurgaon, India**Roles and Responsibilities** · - Handle **Interior Design Execution Projects.**: · - Responsible for day to day site progress, coordinate between sub-vendor and suppliers - appointed centrally, to be controlled on-site. · - Prioritise activities to ensure no break in work and e ...
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Sales Executive
3 weeks ago
Shakti vidya Private Limited Gurugram, Haryana, IndiaUnderstand customer needs and requirements to provide solutions that meet their expectations. · - Make outbound calls to warm leads and follow up on inquiries. · - Conduct thorough follow-ups for all inbound calls, ensuring customer satisfaction and resolving any issues. Accurate ...
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Presales Executive(Female Who Knows Kannada
3 weeks ago
Bigbang HR Advisors Gurgaon, India**Job description** · presales · lead generation · lead generation · lead generationlead generationlead generationlead generation · **Salary**: ₹400, ₹500,000.00 per year · Ability to commute/relocate: · - Gurugram, Haryana: Reliably commute or planning to relocate before startin ...
Frontline Shift Lead - Gurugram, India - Taboola
Description
The Shift Lead (Frontline Services) provides top-of-the-line service to its internal and external clients. The Shift Lead role is very crucial for the success of Frontline Services as they are precisely in-charge of the Frontline Services operation during a particular shift and fully accountable for every aspect of delivery. To become a FLS Shift Lead, you need to have solid hands on experience in one the domains (Pub or Adv), working experience in complimentary domain.
Some of the critical deliverables but not all are listed below: