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    Support Engineer - Pune, India - valueaddsofttech

    valueaddsofttech
    valueaddsofttech Pune, India

    3 weeks ago

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    Description

    Role:
    Support Engineer.

    Self- motivated, an independent thinker and driven to achieve success within a customer support environment; and understands the importance of delivering value to our customers.


    Experience:
    3-5 years' experience in a similar role

    Education:
    BE/ BTech Degree in Computer Science or equivalent

    Location:
    Pune, Pashan

    Responsibilities:
    • Collaborating with various support teams to deliver an excellent customer service experience.
    • Working directly with clients to identify, troubleshoot and resolve issues within their SAP B1/ server environment.
    • Responsible for any client issues on SAP B1 infrastructure, mainly on AWS environment.
    • Maintenance of Windows/HANA servers including resizing of EC2 instances.
    • Creating SQL & HANA DB backups/restore, creating users in SQL & HANA Dbs.
    • Creating VPN tunnels and troubleshooting VPN issues along with any RDP issues.
    • Installing third-party software and troubleshooting any conflicts.
    • Administering end-user and security profiles across 100+ Windows and Linux servers.
    • Assisting with configuration and deployment of new AWS cloud environments; and Creating and maintaining procedural documentation for our internal support processes.

    Key Skills:
    • 3+ years' minimum experience working in a Windows System Administrative role.
    • 5+ years' minimum experience working in a client-facing support role.
    • Proven experience supporting production Windows and Linux systems in mission-critical environments.
    • Microsoft Windows Client and Server Operating Systems 2008 and above.
    • Microsoft Server Technologies (AD, Exchange, Terminal Services, SharePoint, etc.);
    • Proven network fundamentals configuring & troubleshooting VLANs, routing, IP subnetting, 802.1x.
    • TCP/IP, DNS, DHCP etc.
    • Demonstrated competency in server administration and security protocols.
    • Excellent troubleshooting, problem-solving & customer service skills.
    • Knowledge and exposure to SSO, ADFS and leveraging products i.e., DUO, Okta considered a strong asset.
    • Excellent communication skills both written & oral.
    • Experience supporting servers in an AWS (or other cloud environment).
    • Knowledge and exposure on configuring routers and firewalls.
    • Strong skills configuring and troubleshooting VPNs.
    • MS accreditations, AWS accreditation, & SAP accreditations considered a strong asset.
    • Knowledge and experience supporting ERP solutions (SAP B1) considered a strong asset.
    • Familiarity with support 'best practices' (i.e., ITIL Framework) Superior people skills; team- oriented, fast learner and very personable; considered a strong asset.
    • Ability to manage multiple projects/tickets simultaneously while maintaining attention to detail.
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