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    Net Support Engineer - pune, India - ADVANSOFT

    ADVANSOFT
    ADVANSOFT pune, India

    4 days ago

    Default job background
    Technology / Internet
    Description

    About Fraank Systems :
    We're building for billions and crafting stories of bold transformation. The next-gen global technology company helping businesses to grow and thrive in the digital age.

    With the dynamic pace of technological change, choosing the right technology for business needs can be a complex and often confusing process.

    Fraank Systems approaches each project as a completely custom job. Though many companies need the same basic skill set, there are variations that are very important.

    Companies grow differently, and they need customized solutions that will fit with the way they do business as opposed to having solutions thrust upon them and being told that they must change.

    Engineering ideas to improvise lives, Fraank Systems over the past 10 years, has empowered ambitious change-makers around the world with sustained digital capabilities.

    We are a trusted digital engineering and enterprise modernization partner with offerings that enable our clients by creating a unique competitive advantage.


    Job Description :

    Function :
    Software Engineering - Backend Development

    - .NET Monitoring L2 Support Performance Center Root Cause Analysis


    Responsibilities :

    • Lead Application maintenance and operations support related to Application Hosting, Backup, Data Loads, etc.
    • Review Application issues, Monitoring and logging, Performance, Availability, etc.
    • Maintain schedules, plan the activities, release deployments, and communicate with the relevant stakeholders.
    • Provide command center communications, own communication for production issues, and include improvement opportunities.
    • Possess a Deep understanding of how the systems work and perform troubleshooting, responding to assistance requests, and handling technical issues.
    • Able to identify the root cause of technical issues and provide solutions.
    • Develop and maintain documentation for support processes and procedures.
    • Prepare shift rosters and oncall rotation for afterhours support, and maintain an accurate L2 oncall list.
    • Handle escalations and serve as the POC for SLA reporting.
    • Identify and implement potential process improvements and automation.

    Requirements :
    - .Net/Java Developer with support experience must (Look for a support candidate with developer experience).

    • Must have 8+ years of previous experience in a technical support role and possess strong interpersonal skills.
    • Must hold a degree in Computer Systems/, IT, or any other related fields.


    • Certified in ITIL

    • Foundation, Azure fundamentals.
    • Must have knowledge of IT platforms and programming languages including Oracle, . Net, Java, Dell Boomi, Tableau, Python, R, and SharePoint.
    )
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