Call Quality Executive - Hyderabad, India - Vivifi india finance private limited

Vivifi india finance private limited

Verified Company

Hyderabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

To monitor calls on given parameters and score for improvements as per guidelines.

To monitor all kinds of customer responses and to ensure required attention given to bring in quality and improve customer experience.
To asses agents performance related to call quality and improvement areas.
To share feedback with supervisor and conduct call calibration sessions
To monitor trends and highlight to supervisor as per guidelines given at agent level.
To understand the requirement of training under product and system knowledge at agent level

Education and Experience

Basic educational qualification as per internal norms
Good knowledge in MS office
Required language proficiency (English & Hindi any regional language is added advantage)
2+ years of experience in a call center or customer service environment
Good data entry and typing skills

Salary:
₹20, ₹27,000.00 per month

Benefits:

Schedule:

Ability to commute/relocate:

Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Education:

Experience:

- call quality: 1 year (preferred)

Language:

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