L1-technical Support - Pune, India - Emerson

Emerson

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

The system engineer in Technical Support under Industrial Software COE will:

Connect with customers to understand their need and determine how help can be provided to enable them to utilize software from Emerson and achieve their goals
Update Emerson support website with technical tips and brief documentation
Evaluate software lifecycle management potential through assessment of compatibility of new programs with existing programs
Help in continually improving Emerson software through review against objectives and specifications, creating improvement requests and reviewing proposed changes.
Maintaining system functionality by testing computer components
Achieve Software Lifecycle Management objectives by collecting relevant data, identifying and evaluating possible actions, and suggesting a course of action
Install and configure Industrial software solutions on DeltaV and other third party platforms
Visit customer facility as necessary to assist with Software install and troubleshooting.
Provide technical direction and support for Industrial Software within Cloud-Hosted offerings
Collaborate with team members to improve processes and documentation related to software technology testing and deployment
Actively contribute towards improvement of the technical support function from Indusrial Software CoE
Coach and develop other system engineer skills
Report progress and issues to designated supervisors on a regular basis
Will be required to work in rotating shifts