Jobs
>
Bengaluru

    Senior Director - bangalore, India - Microland

    Microland
    Microland bangalore, India

    6 days ago

    Microland background
    Description
    Required Skills
    Technology | Cisco R and S Network Expert - Level 3 Support
    Technology | Nexus Switch Expert - Level 3 Support
    Technology | ASA Firewall Administrator - Level 2 Support
    Technology | Cisco WLAN Administrator - Level 2 Support
    Technology | Meraki WLAN Administrator - Level 2 Support
    Technology | F5 NLB Administrator - Level 2 Support
    Technology | Versa SDWAN Administrator - Level 2 Support

    Education Qualification :

    Engineer - B.E / B.Tech / MCA
    Certification Mandatory / Desirable :
    Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider
    Delivery Skills: 1.


    Technology Management:
    Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.

    Restoration and Resolution:

    Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue.

    Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.

    Triage:

    Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME.

    This support includes coordination with 3rd party network vendor technicians.

    Process Compliance:

    • Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process
    • Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
    • Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined)
    • Ensure tickets are closed post user/customer communication
    • Maintain inventory of Network equipments and links
    • Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
  • Wenger & Watson Inc

    Senior Director

    1 week ago

    Wenger & Watson Inc Bengaluru, India

    As the Senior Director of Software Engineering, you will lead a dynamic team responsible for implementing Digital Marketing solutions focused on CDP and Loyalty platforms. Your role will be pivotal in driving technical excellence, overseeing project delivery, and ensuring client ...

  • Recrud

    Senior Director

    6 days ago

    Recrud Bangalore, India

    Job Description : · Recrud is excited to partner with a leading organization in the biopharmaceutical domain to find an exceptional candidate for the role of Senior Director - Data Engineering & Analytics, focusing on commercial technology. · This opportunity is based in Bengalu ...

  • Career Makers

    Director/Senior Director

    6 days ago

    Career Makers bangalore, India permanent

    Formal degree (BS or MS) in CS, Math or technical field, or equivalent experience. · - A minimum of years with extensive team management experience. · - Extensive experience building large scale, real-time systems in Java or Erlang OR Extensive experience in full stack developmen ...

  • Mindshare

    Senior Director

    6 days ago

    Mindshare bangalore, India

    Mindshare, India Senior Director – Digital · Overview of job A digital media professional, handling cutting edge, exciting brands across sectors/categories. We are looking for Senior Director – Digital who will be managing the client relationship and help drive digital agenda fo ...

  • Myntra

    Senior Director

    3 weeks ago

    Myntra Bengaluru, India

    Senior Director : the leader for Monetization, you will be responsible for developing and implementing strategies to generate revenue and maximize profitability for Myntra. You will lead a team dedicated to monetizing our products or services while ensuring a balance between reve ...

  • [24]7

    Senior Director

    1 week ago

    [24]7 Bengaluru, India

    Role : · Senior Director - Legal (BPO + IT Technology Exp) · Reporting To : · Vice President & Associate General Counsel · Location : · Bangalore · Responsibilities : · This position will be responsible for · both our BPO + Product Development Organization. · we are looking for c ...

  • H R CENTRAL

    Senior Director

    2 weeks ago

    H R CENTRAL Bengaluru, India

    We are hiring "SENIOR DIRECTOR-MARKET MIX MODELLING" for our client - A Global Media Organization. · Location : Bangalore · Budget for this position is Rs.36 LPA. · Qualification : Degree or degree-level understanding of Economics, Maths, Stats, Sciences · Please apply only if ...

  • Reward360

    Senior Director

    2 weeks ago

    Reward360 Bengaluru, India

    Job Description Global Services Pvt Ltd is India's premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our 'Global' loyalty solution has been built after years of deep understanding of consumers, the nuances of the loya ...

  • Mindshare

    Senior Director

    6 days ago

    Mindshare bangalore, India

    Overview of job · Mindshare is an agency of GroupM, the world's largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Senior Director – Content to join us in this role, y ...

  • Recruise India Consulting

    Senior Director

    6 days ago

    Recruise India Consulting bangalore, India

    Role : Senior Director - Data Engineering & Analytics · Responsibilities : · - Provide strategic leadership and vision for the data engineering and analytics function, aligning it with the overall business goals. · - Lead and manage a diverse team of data engineers, data architec ...

  • [24]7

    Senior Director

    1 week ago

    [24]7 bangalore, India

    Role : Senior Director - Legal (BPO + IT Technology Exp) · Reporting To : Vice President & Associate General Counsel · Location : Bangalore · Responsibilities : · This position will be responsible for both our BPO + Product Development Organization. · we are looking for ...

  • FICO

    Senior Director

    6 days ago

    FICO Bangalore, India

    The Opportunity : · "Senior Director to lead the technical development of an analytic decisioning platform. You will be leading highly energetic global teams of software engineers to create the next generation software platform for FICO's Identity and Access Management capabilit ...

  • Reward360

    Senior Director

    6 days ago

    Reward360 bangalore, India

    Job Description Global Services Pvt Ltd is India's premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our 'Global' loyalty solution has been built after years of deep understanding of consumers, the nuances of the loy ...

  • [24]7

    Senior Director

    1 week ago

    [24]7 bangalore, India

    Role : Senior Director - Legal (BPO + IT Technology Exp) · Reporting To : Vice President & Associate General Counsel · Location : Bangalore · Responsibilities : · This position will be responsible for both our BPO + Product Development Organization. · we are looking for candidate ...

  • [24]7

    Senior Director

    1 week ago

    [24]7 Bengaluru, India

    Role : · Senior Director - Legal (BPO + IT Technology Exp)Reporting To : · Vice President & Associate General CounselLocation : · Bangalore · Responsibilities :This position will be responsible for · both our BPO + Product Development Organization. · we are looking for candidates ...

  • ANSR

    Senior Director

    3 weeks ago

    ANSR Bengaluru, India

    Company Profile: · ANSR is a market leader in enabling organizations build, manage and scale global teams through Global Capability Centers (GCCs). We provide full life-cycle services including GCC design, set up and enabling operations. For over 18 years, companies cutting acros ...

  • GK HR Consulting India Private Limited

    Senior Director

    6 days ago

    GK HR Consulting India Private Limited Bangalore, India

    Title : Sr Director of operations , Cloud platform department · Job Description : · Department Overview : · Rakuten Group has 70+ services. Linking these diverse services through a common membership and loyalty program, Rakuten has created one of the world's most unique and robus ...

  • ANSR Global Corporation

    Senior Director

    3 weeks ago

    ANSR Global Corporation Bengaluru, India

    Company Profile: · ANSR is a market leader in enabling organizations build, manage and scale global teams through Global Capability Centers (GCCs). We provide full life-cycle services including GCC design, set up and enabling operations. For over 18 years, companies cutting acros ...

  • JLL

    Senior Director

    3 days ago

    JLL Bengaluru, India Full time

    What this job involves: · Standing at the forefront of project delivery · As the person in charge, you'll assemble and lead various project teams, and establish effective organizational structure and working procedures for the teams. This role demands efficient project manageme ...

  • Unisys

    Senior Director

    6 days ago

    Unisys bangalore, India Full time

    What success looks like in this role: · Senior leadership role providing strategic direction to a team of 200+ Application Services Travel & Transportation resources. Provide thought leadership across multiple products, offerings and clients. Ensure financial targets (revenue, ...