Accounts Receivable Caller - Noida, India - JindalX
Description
Job Category:
- Process Excellence
- Job Location:
- Noida
- Experience:
- 1 Year
- No
Of Opening:
- 100
- Budget:
- NA
- Education:
- Any Graduate
- Job Description:
Job Desciption:
- Perform precall analysis and check status by calling the payer or using IVR or web portal services
- Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
- Record aftercall actions and perform post call analysis for the claim followup
- Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
- Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
Job Requirement:
- Minimum 1 year of experience in US healthcare/RCM (Revenue Cycle Management)
- Should have experience in Denial Management
- Okay with nigt shifts (Both side cab provided)
- Aware of the healthcare process and worked on claims.
- Knowledge about data maintenance
- Good communication skills
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