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    International Voice Process - Bengaluru, India - First Advantage

    First Advantage
    First Advantage Bengaluru, India

    3 weeks ago

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    Description
  • Job Info
  • Why First Advantage

    • We require excellent Voice skilled resources for our Customer Care team.

  • 20 International quality voice resources who will be equally flexible and comfortable to pick up Calls , Emails and Chats basis the flow
  • Shift Timing : North America
  • Onboarding dates : April 2024

    • The qualification and competencies required for this position will be:

  • Experience – 1-3 years
  • Competency – Critical Thinking , Analytical mind, Problem solving approach, Matured and Accountable
  • Education – Minimum UG (10+2 passed through full time education) and above / full time diploma from accredited Education boards
  • Excellent English communication skills (Verbal & written)
  • They should be willing to work in rotational night shifts (US) & rotational week offs.
  • Candidates with an availability of 15 days or less will be preferred
  • This will be a work from office model (WFO)
  • Candidates need to live within our specific transport boundaries in order to avail the door-to-door pickup and drop facility provided by the employer
  • We offer attractive monthly incentives slabs based on performance

    • Compensation Bandwidth to be offered: 43k Per Month max + incentives as applicable

    Interview Rounds will include, every round will be conducted basis the scores of the previous round:

  • First Round: HR Screening through Video Conference
  • Second Round: Tool based aptitude assessment through Video Conference
  • Third Round: Email and Chat based evaluation through Video Conference
  • Final Round: Business Operations Round through Video Conference

    • We are looking for talented resources to be a part of our dynamic, encouraging, growth oriented and culturally rich Organization

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