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    Service Operations Associate - Gurugram, India - Gartner

    Gartner
    Gartner Gurugram, India

    2 weeks ago

    Default job background
    Full time
    Description

    The Global S&D arm of Gartner is currently seeking talented people to join its Service & Delivery and Sales team in India. As a member of this Operations team, you will have an opportunity to work on key global programs aimed at driving new guided business and service productivity across Gartner.

    As a member of this team, you will have the opportunity to support driving strong new business impact in partnership with Gartner's Services Delivery and Sales BUs.

    The primary responsibility of the role is to support Gartner's Global Services & Delivery and Sales teams with the timely processing of Proof of Concept (POC) requests associated. Timely POC processing supports our goal of completing POCs quickly to drive New Business for Gartner through our products supported by Executive Partners: former C-Suite Leaders.

    What you'll do:

  • In this role, you will also have the opportunity to work directly with Gartner's Service delivery, Sales and R&A groups with the central goal of driving Guided New business through various programs including list management, aligning the correct service delivery partner to the prospect and other team/ prospect outreach initiatives
  • Monitor assigned email box and promptly processing emails into the CRM database during working hours.
  • Edit POC Requests in Gartner's CRM system against daily requests received via email exchange with the internal stakeholders (TAT of 24 hours to be maintained)
  • Maintain and update the POC request tracker for operational view on the requests
  • Identify opportunities to replace manual processes with automation opportunities to improve efficiency and accuracy
  • With stakeholders, identify opportunities for efficiency improvement and improved Services Delivery experiences
  • Act swiftly when a received email requires action whether it is taking the action or flagging it to the leadership for timely action
  • Actively monitor the request queue and promptly route requests during shifts
  • Create validation trackers in google sheets/ excel, incorporating prospect details and inputs required by the Services delivery and sales associates for scheduling
  • Continuously improve quality of processes & deliverables by establishing the right tracking mechanism
  • Collaborate with internal teams and drive prospect scheduling to secure calls with all clients at right time before the Gartner event and help problem solve to increase the new guided business growth
  • Own stakeholder management, relationship building with team members and with cross-functional units
  • Implement and replicate process optimization initiatives with support from senior members in the team
  • Stakeholder management and reporting: Prepare weekly/monthly reports on performance of the initiatives for internal and external stakeholder consumption

    • What you'll need:

  • 1-3 years of experience in operations, process management, multi-team coordination management
  • Excellent written, verbal communication skills with an ability to convey insights in a group meeting
  • Intermediate excel skills
  • Comfortable understanding data and working with large data points

    • What you'll get:

  • Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more
  • Collaborative, team-oriented culture that embraces diversity
  • Professional development and unlimited growth opportunities

    • Who are we?

    At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

    What makes Gartner a great place to work?

    Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

    What we offer:

    Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

    The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

    Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email to .

    Job Requisition ID:88306

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