Content Marketing Associate - Noida, India - Rezo.

Rezo.

Verified Company

Noida, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

FULL-TIME

NOIDA
3 YEARS

About Us:

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale.

We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with mínimal costs.

We focus on drastically improving customer experience (CX), agent efficiencies by leveraging the power of machine learning algorithms and artificial intelligence.

We work with large, multi-channel, unstructured data sets and identify patterns that lead to huge systematic inefficiencies and provide solutions around them.

We resolve challenges that help augment human worker, automate repetitive tasks and improve effectiveness.

Problem we are solving:

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.

To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with mínimal human interaction.

Job Summary:

Roles and Responsibilities:

Develop and execute a comprehensive content marketing strategy that supports our business objectives and drives engagement with our target audience
Manage our content calendar to ensure a steady flow of content across all channels, including our website, blog, and social media profiles
Collaborate with internal teams, including product, sales, and customer success, to develop content that supports their initiatives and objectives
Use data and analytics to measure the effectiveness of our content marketing efforts and continuously refine our strategy to optimize performance
Stay uptodate on industry trends and best practices, and use this knowledge to drive innovation and improve our content marketing approach

Key Skills:

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3+ years of experience in a content marketing role, with a strong understanding of content strategy, creation, and distribution:

Excellent writing and communication skills, with the ability to create compelling, high-quality content that engages and informs our target audience:

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Experience with content management systems (CMS) and marketing automation platforms:

Strong project management and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines
Familiarity with SEO best practices and the ability to optimize content for search engines
Analytical mindset and experience with web analytics tools, with the ability to use data to make informed decisions and optimize content performance
Creative thinker with a strong ability to develop innovative content ideas that resonate with our target audience

Life at Rezo

AI:

We take transparency very seriously. Along with a full view of team goals, get a toplevel view across the board with our regular town hall meetings.
A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
Practice autonomy, open communication, growth opportunities, while maintaining a perfect worklife balance.
Go on companysponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems.

We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career.

Diversity makes us smarter, more competitive, and more innovative.