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    Operations Associate Manager - Bengaluru, India - WELLS FARGO BANK

    WELLS FARGO BANK
    WELLS FARGO BANK Bengaluru, India

    3 weeks ago

    WELLS FARGO BANK background
    Full time
    Description
    About this role:

    Wells Fargo is seeking an Operations Associate Manager

    In this role, you will:
    • Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
    • Ensure timely completion, quality and compliance within the operation area
    • Work independently on moderately complex issues and projects
    • Identify opportunities for process improvement and risk control development and escalates issues to senior management
    • Provide training, performance, evaluation and coaching of less experienced team
    • Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
    • Leverage interpretation of policies, procedures, and compliance requirements
    • Collaborate and influence all levels of professionals including senior managers
    • Lead team to achieve objectives
    • Manage allocation of people and financial resources for Operations
    • Mentor and guide talent development of direct reports and assist in hiring talent
    Required Qualifications:
    • 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    • 2+ years of leadership experience
    Required Qualifications for Europe, Middle East & Africa only:
    • Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    • Leadership experience
    Desired Qualifications:
    • Good knowledge about Closing and Underwriting is a value add
    • US Mortgage Fulfillment Experience
    • Should work independently with minimum supervision
    • Excellent Communication skill
    • Keen eye of details/good observation skills
    Job Expectations:
    • Flexible with rotational and night shift
    • Good written and verbal communication
    • Good problem solving and analytical skill
    • Reports problem with procedures and recommends improvement to onshore LOB and/or management
    • Directly responsible for providing support and guidance to team members by communicating business changes, procedures, updates, and reiterations
    Posting End Date:
    9 May 2024
    *Job posting may come down early due to volume of applicants.

    We Value Diversity

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    Applicants with Disabilities

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    Drug and Alcohol Policy

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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