- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and achieve the monthly/ quaterly target
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
- Collaborate, problem-solve, and/or strategize upcoming client meetings
- Prepare necessary documentation or visuals for clients to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement
- Work with the marketing team to drill customer references and develop case studies
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as directed.
- Lead campaigns and promote proactive customer contact strategy to manage and improve Churn, Retention & Customer Delight at a product level
- 5+ years of total experience out of which 3 years has to be in customer success or account management within the banking industry or a Fintech company
- Candidate from a product-based background is preferable with an understanding of SaaS products.
- The candidate should have experience in team management or mentoring senior associates/associate
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
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Associate Manager - bangalore, India - Razorpay
Description
Dear All,
Razorpay, Bengaluru is hiring an Associate Manager - Enterprise Sales
The role:
The Associate Manager will hunt for new relationships and manage onboarding, implementation, training, increasing adoption across products, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisory relationship to help drive the continued value of our products and services.
Roles and Responsibilities :
Mandatory Qualifications:
Note: We are looking for an immediate joinee with a relevant experience into end to end sales for SaaS / Fintech Product . You can share your resume with along with CTC , ECTC , Notice Period and Location.