Vkyc Maker - Mumbai, India - Standard Chartered

Standard Chartered

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job:
Retail Banking

Primary Location:
Asia-India-Mumbai

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 29/Aug/2023, 6:38:16 AM

Unposting Date:
Ongoing

JOB SUMMARY

Video-KYC client management
To handle client calls for Video KYC.

RESPONSIBILITIES

Service

Handle customer calls and address issues efficiently and effectively with an end to end resolution as required.
To attend and complete the stipulated calls as per defined guidelines
Responsible for quality communication and customer servicing within the laid down productivity and quality benchmarks
Stay updated on all processes and communication required to perform the given role accurately
Ensure customer delight and consistent service experience, including timely completion and submission of KYC details

Business

Ensure Key Performance Indicators (KPI) are met
Sign up customers for value added services and digital education (if applicable)
Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)

Processes

Manage client expectations and minimise escalations
Ability to identify potential disputes/frauds/escalation/specific trends/process gaps noticed while handling of cases and highlight to the management

Risk Management

Adherence to RBI and Group guidelines. To understand and follow the DOI as per the prescribed procedures
Accurately following laid down KYC protocol
Notify any specific trends noticed while handling of cases, or process Gaps to the immediate supervisor.
Adherence to Information accuracy and quality process norms.

Governance

Accurately following laid down KYC protocol

Notify any specific trends noticed while handling of cases, or process Gaps to the immediate supervisor.
Adherence to Information accuracy and quality process norms.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Bachelor's degree/University degree or equivalent experience

R
ole Specific Technical Competencies

Communication skills
Proficiency in English and Hindi

Interpersonal skills

Team player

Client engagement

Proficiency in MS Office is desirable

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
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Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
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Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
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Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
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Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
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Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
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Flexible working options based around home and office locations, with flexible working patterns
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Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
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A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, v