Customer Care Representative - Gurgaon, India - Profitswitch Technology

Profitswitch Technology
Profitswitch Technology
Verified Company
Gurgaon, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

PRIMARY DUTIES AND RESPONSIBILITIES

  • Understanding of Inbound Call Handling.
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Eligibility-

  • Average English Communication.
  • Immediate Joiners only.
  • Graduate/Undergraduate both will work. (Pursuing Not Allowed)

WORK CULTURE-

  • 6 days a week with 1 rotational off
  • Day shift (99) any 9 hours shift

SALARY-

  • Bengali
  • 15k in hand approx.
  • Marathi
  • 17k in hand approx.
  • Malayalam19k in hand approx.
  • Kannada
  • 19kin hand approx.
  • Gujarati 18.5k in hand approx.
  • Punjabi 14.9k in hand approx.

Job Types:
Full-time, Regular / Permanent


Salary:
₹14, ₹20,000.00 per month


Schedule:

  • Day shift
  • Night shift

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Education:


  • Diploma (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)
  • BPO: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)
  • Bengali
(preferred)

  • Marathi
(preferred)

  • Malayalam (preferred)
  • Kannada
(preferred)

  • Gujarati (preferred)
  • Punjabi (preferred)

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