Customer Care Representative - Gurgaon, India - Profitswitch Technology
Description
PRIMARY DUTIES AND RESPONSIBILITIES
- Understanding of Inbound Call Handling.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Eligibility-
- Average English Communication.
- Immediate Joiners only.
- Graduate/Undergraduate both will work. (Pursuing Not Allowed)
WORK CULTURE-
- 6 days a week with 1 rotational off
- Day shift (99) any 9 hours shift
SALARY-
- Bengali
- 15k in hand approx.
- Marathi
- 17k in hand approx.
- Malayalam19k in hand approx.
- Kannada
- 19kin hand approx.
- Gujarati 18.5k in hand approx.
- Punjabi 14.9k in hand approx.
Job Types:
Full-time, Regular / Permanent
Salary:
₹14, ₹20,000.00 per month
Schedule:
- Day shift
- Night shift
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
Education:
- Diploma (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- BPO: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
- Bengali
- Marathi
- Malayalam (preferred)
- Kannada
- Gujarati (preferred)
- Punjabi (preferred)
Speak with the employer
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