Activation Officer-branch Banking-cms - Chennai, Tamil Nadu, India - Kotak Mahindra

Kotak Mahindra
Kotak Mahindra
Verified Company
Chennai, Tamil Nadu, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

This team will be supporting all the verticals under Consumer & Commercial Bank, which includes Branch Banking, Priority, Wealth & TACS - RI clients.


Job Role:

Understand customer requirements & train the customers on usage of Cash Management Platform

  • Interaction with existing CMS customers to understand the technical requirement for system integration for TBG products/services
  • Support Consumer & Commercial Bank customers for modification/service related queries.
  • Help channels in giving demonstration of our system to existing as well as prospective clients.
  • Monitor, push & ensure the productivity of other activation channels
  • Interact with Implementation team, setup team & operations to ensure customer is served as per agreed TAT
  • Understand specific MIS requirement of the customers and arrange to deliver reports accordingly.
  • Prepare the MIS & MIS analysis on assigned customer portfolio
  • Increase product penetration & work on customer feedbacks
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