Ccss Representative Gsc's - Bengaluru, Karnataka, India - HSBC

HSBC

Verified Company

Bengaluru, Karnataka, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of CCSS Representative

Principal responsibilities

Working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions
Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction
Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services, and solutions
Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
Communicate positively with team members, customers, and other partners
Answer calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
Offers value added products and services based on customer needs analysis and ensures customer understanding of those product

Requirements

Requirements:

We are currently looking for dedicated professionals to join our Customer Service teams. Banking and Contact Centre experience are not essential. What we're really interested in is a genuine passion for going above-and-beyond for our customers on calls & everything else we can teach you

Must have education standard to at least high school diploma and be of a legal working age
Must be proficient in English (Written/Spoken) with good typing skills
Open to working flexible shifting schedules
Ability to work in a highvolume, fast paced environment is required
Excellent verbal and written communication skills and is polite and friendly at all times

You'll achieve more when you join HSBC.

**Issued By HSBC Electronic Data Processing (India) Private LTD