Associate - Pune, Maharashtra, India - HCL Technologies

HCL Technologies

Verified Company

Pune, Maharashtra, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Associate:

Pune

Years

INDIA

Job Description (Posting).

Collaborating with the project manager and stakeholders to define project requirements, scope, and deliverables. Providing guidance and oversight to app team on technical matters. Ensuring the technical design and implementation. ensure quality and maintainability of the solution.
Identifying and managing technical risks and issues throughout the project lifecycle. Providing support to the project team during the implementation and postimplementation phases.

- (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification