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Customer Success Manager-l3
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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HackerEarth Bengaluru, IndiaHackerEarth is an AI-powered developer assessment software that helps companies to accurately measure a · developer's skills through online coding tests. It takes a skill-based approach to assessment, allowing companies to automatically generate standardized tests based on variou ...
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Customer Success Manager
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Graphy Inc. bangalore, IndiaJob Overview: · We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring th ...
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Customer Success Manager
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Customer Success Manager
6 days ago
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Partner Success Manager
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Customer Success Manager
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Customer Success Manager
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Skit bangalore, IndiaAbout us · is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. 's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling ent ...
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Customer Success Manager
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Customer Success Manager
12 hours ago
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Customer Success Manager
6 days ago
Procuzy bangalore, IndiaAbout Us · Procuzy is a dynamic and innovative technology-focused company dedicated to revolutionising manufacturing through our customer focused and innovative product. We are on a mission to provide our clients with seamless solutions that redefine efficiency and productivity. ...
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Partner Success Manager
5 days ago
Ninjacart Bengaluru, IndiaNinjacart - Pioneer. Challenge Yourself. Create Better Lives. · Ninjacart is a pioneer in agritech. We believe in fostering a culture of innovation. We develop professionals who pioneer new ideas, simplify customer experiences, and impact the lives of millions. Our employees take ...
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Customer Success Manager
1 week ago
Procuzy Bengaluru, IndiaAbout Us · Procuzy is a dynamic and innovative technology-focused company dedicated to revolutionising manufacturing through our customer focused and innovative product. We are on a mission to provide our clients with seamless solutions that redefine efficiency and productivity. ...
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Customer Success Manager
1 week ago
Pepper Content Bengaluru, IndiaPepper Content ) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have appl ...
Customer Success Manager - Bengaluru, India - HeadSpin
Description
Who We Are
HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities.
automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.
The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle.
Key Responsibilities :
Track accounts to identify churn risk and work proactively to eliminate that risk.
Maintain and increase your product knowledge on applicable products/applications, operating systems and hardware via training, documentation, personal research, and experience.
Work with customers to ensure deployment, onboarding, user adoption, retention and overall success.Impart technical leadership and direction on all aspects of HeadSpin's products and services.
Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering.
Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers.
Maintain and gain knowledge of the languages and technologies supported by HeadSpin.
What are we looking for :
Bachelor's Degree in Engineering or similar.
You need to be experienced with developer products and platforms.
Understanding of any or all of the following Python, Java, or JavaScript.
Experience with using a CI/CD system.
Experience with mobile app support.
3+ years work experience in a software development role, or a customer-facing role such as technical customer success, account management, presales engineering or technical consultant role.
Experience successfully managing customer engagements to completion and customer satisfaction and a proven record of professional customer service in a high growth environment.
Maintain a positive, empathetic, and professional attitude toward customers at all times.Good understanding of technology and remote support and the ability to work after hours support.
Excellent interpersonal communication and customer service skills.
Ability to collaborate well with global support teams, engineering, sales, and other cross-functional teams in resolving customer and prospect reported issues.
Ability to handle a fast-paced environment and challenging workload.Experience in or understanding of Web/Mobile app development & architecture including common test automation tools like Appium, Selenium, XCUITest, UIAutomator, Espresso, etc.
Comfortable working in a Linux/Mac environment and using Rest APIs.Able and willing to travel as the job requires.