Customer Success Manager - Bengaluru, India - AppViewX

AppViewX Bengaluru, India

3 days ago

Description

Customer Success Manager

Experience: 8+ years

Location: Bangalore/Chennai/Coimbatore

Who we are and What we do?

AppViewX is trusted by the world's leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to work with our bleeding edge Automation Platform that facilitates digital transformation through streamlined workflows to prevent outages, reduce security incidents and protect both an enterprise's reputation and bottom line. AppViewX has also been certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for?

Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX. Onboarding

● Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management program.

● Work with customers to establish critical goals or other key performance indicators for Go-live.

● Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live.

● Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time frame. Adoption and Value Quantification

● Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame

● Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops

● Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups.

● Conduct product demonstrations and presentations under the guidance of experienced resources.

● Be the customer's concierge, counsel and coach to achieving business outcomes and new goals are continuously set – and in the process generate referrals and advocates Customer Experience/Engagement

● Integrate retention, adoption, user experience and happiness as part of every customer engagement strategy.

● Partner with CS Operations to plan outreach campaigns based on customer interests.

● Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing customers.

● Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are managed.

● Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

● Travel to the USA and Europe on Business Visa to grow customer network when required Renewal /Upsell/Cross Sell

● Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and renewal.

● Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers What do we require?  Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical background.

● Strong customer management skills during advocacy/escalation with ability to influence clients' decisions. ● Good understanding of key technical concepts around Network, PKI, Automation, Security and systems architectures.

● Willingness to learn and understand our solutions and being able to teach the product to our customers

● Time management skills and the ability to multi-task across multiple assignments.

● Worked and interacted with F500 organizations in the North American or European markets

● Exceptional communication skills, both oral and written, coupled with excellent listening skills

● Comfortable working in extended time zones to align with the global team and in a fast paced environment

What's more in store?

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D. What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way. AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX's policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Customer Success Manager-l3

4 days ago

Quest Business Solution Bengaluru, Karnataka, India

**Mission**: To grow the Enterprise Sales Business for the organization by adding new enterprise customer and growing the solution portfolio in customer accounts. · **Mission**:The purpose of the role is to work in individual capacity and collaborate with the product team and sol ...
Customer Success Manager

5 days ago

ColorTokens Inc. Bengaluru, India

Title: Customer Success Manager · Role Description · Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relati ...
Customer Success Manager

1 week ago

Graphy Inc. Bengaluru, India

Job Overview: · We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring th ...
Customer Success Manager

4 days ago

HeadSpin Bengaluru, India

Who We Are · HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform ena ...
Customer Success Manager

6 days ago

Motorola Solutions Bengaluru, India

Job Description · Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are ...
Customer Success Manager

16 hours ago

Graphy Inc. Bengaluru, India

Job Overview: · We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring th ...
Customer Success Manager

6 days ago

Hatica Bengaluru, India

About Hatica · Hatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate ...
Customer Success Manager

16 hours ago

Net2Source Inc. Bengaluru, India

Our Customer Success Managers are responsible for developing strong client and talent relationships, creating expansion within the account. The Customer Success Manager oversees assigned hiring assignments in order to ensure that work is completed to the clients' satisfaction and ...
Customer Success Manager

1 day ago

ZapCom Group Inc Bengaluru, India

Customer Engagement Manager · Exp: 4+ Years · Location: Bangalore · Work Mode: Work from Office · Work at least 2 days a week from Client Office · About Zapcom · Zapcom Group Inc. is looking for Customer Success Partners who will help craft the company's customer success strateg ...
Customer Success Manager

1 week ago

HackerEarth Bengaluru, India

HackerEarth is an AI-powered developer assessment software that helps companies to accurately measure a · developer's skills through online coding tests. It takes a skill-based approach to assessment, allowing companies to automatically generate standardized tests based on variou ...
Digit Success Manager

1 week ago

eGov Foundation Bengaluru, India

About the role · As a part of the Global Service Delivery Unit (GSDU), this role is responsible for leading the team that works closely with our partners / end users across the globe to implement DIGIT based solutions. As the leader, the individual will ensure that the DIGIT plat ...
Digit Success Manager

1 week ago

eGovernment Foundation Bengaluru, India

About the role: · - As a part of the Global Service Delivery Unit (GSDU), this role is responsible for leading the team that works closely with our partners / end users across the globe to implement DIGIT based solutions. · - As the leader, the individual will ensure that the DIG ...
Customer Success Manager

2 days ago

DataWeave Bengaluru, India

"We kindly ask that applicants for this role have a mandatory requirement for proficiency in Spanish language communication." · JOB DESCRIPTION · DataWeave provides Digital Shelf Analytics and Dynamic Pricing solutions to Digital Commerce businesses that enable them to grow their ...
Customer Success Manager

1 week ago

BiteSpeed Bengaluru, India

About BiteSpeed: · - Hey there We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace- conversational commerce- as the future of selling online. · - Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to- drive 20%+ revenue doing everyt ...
Customer Success Manager

1 week ago

Hatica Bengaluru, India

About · HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate a ...
Customer Success Manager

6 days ago

Pepper Content Bengaluru, India

Pepper Content ) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have appl ...
Customer Success Manager

1 week ago

tyfonecom Bengaluru, India

Aboutthecompany: · Tyfonea global leader in the SaaS Digital Banking and Digital Paymentssector is redefining how the world engages with digital finance.Our solutions nFinia and payFinia empower individuals businessesand families to transact and interact with financial technology ...
Manager. Customer Success

6 days ago

Forcepoint Bengaluru, India Full time

Who is Forcepoint? · Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are ...
Customer Success Manager

1 week ago

tyfonecom Bengaluru, India

About the company: · Tyfone, a global leader in the SaaS Digital Banking and Digital Payments sector, is redefining how the world engages with digital finance. Our solutions, nFinia and payFinia, empower individuals, businesses, and families to transact and interact with financia ...
Manager - Customer Success

1 week ago

Razorpay Bengaluru, India

The Role: · In this role, you'll leverage your expertise to champion the customer and agent voice in process development & enhancement, product enhancement. You'll become a customer and agent journey expert, translating their needs into actionable strategies that elevate the ove ...

Customer Success Manager - Bengaluru, India - AppViewX

Description

Customer Success Manager-l3