-
Customer support Manager
6 days ago
Randstad India Sany, IndiaJob Description: · Customer Support OperationalManagement: · a.Lead day to day support operations to ensure that customers arereceiving responsive and quality support from organizational CS · b. Planning and executing the global supportgoals for each year · Support Engineer/ An ...
-
Manager - Customer Support
1 week ago
recruitcrmio_Recruit CRM sany, IndiaCurrent Opening: We are looking for a motivated and experiencedManager Customer Support who will be responsible for providingtopnotch customer support by leading and motivating our 10 personlive support team. · KeyResponsibilities: · Lead the frontline customer support team · ...
-
Manager Informaon Technology Support
1 week ago
SPECTRAL CONSULTANTS Sany, IndiaPRINCIPAL RESPONSIBILITIESManages the BAU dailytasks for 24x7 desktop support team and Tier 2 India process · Work closely with global ITSM Team (DesktopServiceDesk and NOC) on technical solution · Stakeholder Management (IT & Business) · Develops manages and maintains project ...
-
Careerxtra sany, IndiaWe are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga. · Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:Tomotivate develop and mentor ...
-
Careerxtra Sany, IndiaWe are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga. · Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:Tomotivate develop and mentor ...
-
EWOR GmbH Sany, IndiaWith unicorn founders like Paul Mller as partof the founders and team we help outstanding talents and serialentrepreneurs build and scale their ventures. · Ourthree founders Daniel Alex and Florian are accomplished serialentrepreneurs with a wealth of experience. EWORs leadership ...
-
K20S Kinetic Technologies Private Limited Sany, IndiaJob Title: SAP SuccessFactorsspecialist with ECC & S4HANAExperience:7yearsLocation:Qatar(Onsite)Duration:1 years(extendable) · Responsibilities: · 1.Integration Strategy: Experience in develop integration strategiesand design seamless integrations between SuccessFactors and SAP E ...
-
Assistant Engineer
6 days ago
capital engineerings sany, IndiaOverview: The AssistantEngineer plays a crucial role in supporting engineering projectsand ensuring their successful completion. They work closely withsenior engineers to assist in the design development andimplementation of various engineering initiatives. The AssistantEngineer ...
-
SAP HCM Consultant
2 weeks ago
Findernest Software Services Pvt Ltd Sany, IndiaOverview: · The SAP HCM(Human Capital Management) plays a crucial role in the organizationoverseeing the management of human resources data and processes.This role is essential for integrating human resource managementwith the strategic objectives of the organization ensuring smo ...
-
Project Manager-IT
2 weeks ago
Randstad India Sany, IndiaJD of IT Project Manager.About the Role: · Responsible to manage andsuccessfully deliver assigned IT projects and solutions incompliance with · the project standards and processes ofthe QR IT to meet defined business requirements withinagreed · timescales and cost. Lead the Proje ...
-
Release Train Engineer
2 weeks ago
Pibythree Sany, IndiaOverview: · The ReleaseTrain Engineer (RTE) plays a crucial role in ensuring thesuccessful delivery of software and products. They are responsiblefor coordinating and leading Agile Release Trains (ARTs) within theorganization facilitating the Agile transformation and fostering ac ...
-
IAM Authentication L1 Support engineer
2 weeks ago
Talent Join Sany, India27 years experiencein IAM domain (access management inspecific) · Excellentknowledge in supporting IAM application onboarding to accessmanagement platform · knowledge on SLA management dashboardsproduction monitoring and support · Ability to work with Senior EngineerArchitect to ...
-
Oracle Fusion HCM Functional Consultant
1 week ago
The Career Company Sany, IndiaJob Title: Oracle Fusion HCM FunctionalConsultant Job Description:We are seeking a highly skilled Oracle Fusion HCMFunctional Consultant to join our team. · The idealcandidate will have a strong background in Oracle Fusion HumanCapital Management (HCM) and expertise in implementi ...
-
Process Designer
1 week ago
Uncap Research Labs Sany, IndiaWorking on the majority of Productscontained within the Portfolio Process Designers are both Analysistof the current state based on data evidence and insight and processconsultants accountable for the design and implementation of E2EJourneys to support product roadmaps solutions ...
-
SAP TRM COnsultant
3 weeks ago
Victrix Systems & Labs Sany, IndiaWe are seeking an experienced SAP TRM(Treasury and Risk Management) Consultant to join our team. Theideal candidate should have a minimum of 10 years of handsonexperience in SAP TRM implementation and support projects. The rolewill involve working closely with clients to understa ...
-
Analyst Management Accounting
2 weeks ago
Lufthansa Technik Services India Sany, IndiaI. JobDescription: · Managementaccounting analyst shall support the management accounting tasksfor the LHT group business units.Theincumbent shall be supporting to build analyze and report thefinancial profitability of the businesssegments.This is an individual contributorrole re ...
-
Employee Relation
1 week ago
Randstad India Sany, IndiaKEYRESPONSIBILITIES · 1.Employee Relations Management: Develop andimplement employee relations strategies policies and procedures topromote a positive work culture. Serve as the primary point ofcontact for employee relations matters providing guidance andsupport to employees and ...
-
Project Management Executive Intern
6 days ago
Whitefield Careers sany, IndiaOverview As a ProjectManagement Executive Intern you will play a crucial role inassisting the project management team in planning executing andclosing projects. You will gain handson experience in coordinatingproject activities supporting project managers and ensuring thatall pro ...
-
sap co
1 week ago
Horigine Consulting Pvt. Ltd Sany, IndiaJob Type Conract · Np Immediatejoiners only · Location Bangalore skill Required Controlling Module · MinEducation Bachelor degree Implementationexperience of 2 e2e in co is mandatory Minimum domain(functional) experience of 5 to 7 years (mandatory) in ControllingModule along ...
-
Hyperion Admin TAM Hyperion Admin
2 weeks ago
SPG Consulting Sany, IndiaHYPERION ADMINJD Monitoring of the systemfor availability Analysis ofsecurity/application patches Application ofsecurity patches application patches Backupand restoration activity of the application DR Drill activity Troubleshooting of theissues and prepare RCA Cutover/Main ...
Desktop Support Manager - Sany, India - YO HR CONSULTANCY
Description
Desktop Support Manager
LocationBangalore
Experience1015Years
Salary:
Upto12Lpa
RoleResponsblities
AssetManagement &Dashboardso Maintain andprovide asset management reports on all deployed systems andsoftwareo Help defining and maintaininghardware and software standardso Managecoordination of equipment repairs for hardware ensure patches aredeployedcomply with licensing agreements fordevices including networko Create monthlydashboards based on defined SLAs and create action plans fordrivingbetter servicesolutions
HardwareSoftware Performance & HelpDesko Ensure Level1 and Level 2 support is within SLAs agreedoEnsure Support Team takes ownership of internal customers problemsstrive for firstcall resolution and lead /drive proactively when dealing with issuesoWork with existing reporting and analytics tools to monitor HelpDesk performanceidentify and address areasof potential performance issues and monitor keyperformanceindicatorsoEnsure the Help Desks maintains a high level of responsivenesscommunicationprofessionalism and overallstaff knowledgeo Provide 24/7 365 responseTuning and performance Proactive issues tomaintaininfrastructureTroubleshooting/repair Address issues that come up with userrequestsinstallsconfigurations
SLAManagementoExecute defined standards for process and policy documentationchange controlsoftware testing andqualification to meet the expectations of thebusinesso Collaboration with other teams toensure Service Levels (SLAs) are in place andKeyPerformance measures KPIs are defined andagreed for Help Desk andDesktopServiceso Actas a point of escalation for unresolved or escalatedneeds
TeamStrength Capability & TeamManagementoEstablish and manage staffing levels using internal and externalresources ensuringadequate daily and oncallsupport 365 days a yearo Lead mentor andsupervise a team of desktop supporttechnicians.o Set team goals and objectivesmonitor performance and provide regularfeedback.o Conduct training sessions toenhance the teams technicalskills.
SecurityRisk Management &ComplianceoImplement and enforce security policies and measures for desktopsystems.o Ensure desktop systemsavailability performance and reliability includingcomputersmonitors peripherals andaccessories.o Oversee hardware procurementmaintenance and replacement asnecessary.
Desktop/ Laptop and Server uptimesupporto Managesoftware installations updates and licensingcompliance.o Provide escalated support forcomplex desktoprelated issues.o Develop andmaintain best practices for efficient issueresolution.o Foster a customercentricapproach within the team to ensure excellentendusersatisfaction.
Documentationand ReportingoMaintain accurate records of hardware and softwareinventory.o Generate regular reports ondesktop performance issues andimprovements.o Document standard operatingprocedures and guidelines for theteam.
VendorManagement:
o Workwith hardware and software vendors to procure and maintaindesktoprelatedproducts andservices.o Negotiate contracts and pricingagreements to optimizecosteffectiveness.
CompetenciesoProven experience in managing desktop support or IT supportfunction with at least 3years of Teammanagement experience.o Strong technicalknowledge of desktop hardware operating systems and software LANWifi Connectivity Networking o Familiaritywith ITIL or other IT service management frameworks is aplus.o Excellent problemsolvingskills.o Knowledge of Cyber security bestpractices and compliance standards.oAdvanced Knowledge of Windows Linux MAC Desktop OS and officeapplicationso Advanced Knowledge ofnetworking Mail Client & Antivirus oKnowledge of QMS/ISMS processo Knowledge ofapplications such as Kaspersky CrashPlan Casper LANDeskSCCMBitlocker FileVault VMWare Adobe& Autodesk products SVN and MicrosoftOffice
management,documentation,assetmanagement,dashboards,security,software
