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    Engagement Manager - Bengaluru, India - Quantiphi

    Quantiphi
    Quantiphi Bengaluru, India

    2 weeks ago

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    Description

    Job Description:

    Role: Engagement Manager

    Experience Level: 8-12 Years

    Work location: Trivandrum/Bangalore/Mumbai (Hybrid)

    Role & Responsibilities:

    Your responsibilities will include:

    • Should be responsible for managing multiple managed services engagements across clients.
    • Work with the sales team to help identify, support solutioning and bid for managed services opportunities.
    • Own finance and operations of the entire managed services function.
    • Prepare, present and participate in internal management reviews & client meetings.
    • Ensure compliance, work execution and continuous improvement of the services as per the contract.
    • Help augment and streamline the managed services offering for better market alignment.
    • Be the mentor, guide for the team and own timely hiring, upskilling of the team members.
    • Be an advisor to the clients, manage escalations and create a positive experience for them.

    Skills Required:

    You would be involved in the development of new business opportunities and value-added services which requires a high level of creativity, learning potential and deep quantitative subject matter expertise and therefore self-driven individuals willing to learn on the go would be preferred.

    • Minimum of 8 years of work experience in managed services or operations environment & exceptional client service experience
    • Good executive presence & ability to communicate/negotiate effectively with clients
    • Great organizational skills, ability to work independently or team with others as required
    • Develop and maintain relationships to efficiently leverage expertise
    • Experience with IT Service Management (ITSM) processes and tools like Service management, BCP & DR.
    • Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds
    • Experience in supporting managed service bids, defining an operationally efficient resource model for meeting SLAs.
    • Proven people management skills and ability to manage a team of 30+.
    • Proven ability to meet multiple and/or unexpected deadlines in a demanding environment of 24x7 support.
    • Confidence with numbers and financial analysis
    • Proficiency in Google/Microsoft office suite
    • Ability to quickly solve problems with a positive upbeat attitude.
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