Customer Service Representative - Pune, India - Corpland india

Corpland india
Corpland india
Verified Company
Pune, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Greetings for the day


Customer Service Representative For US Chat Process
1) Grad/Undergrad with minimum 6 month of experience in chat process in previous role/s

2) An advisor will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, technical troubleshooting and complaints) using the live chat channel.

3) Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.

4) Excellent communication skills, written and verbal. Problem Solving Skills. Build a logical approach to address problems.

6) Experience of working in live chat processes or customer services or Telecoms industry (desirable)

7) 18 hours/7 days' rotational shift.


8)
Strictly WORK FROM OFFICE ONLY

Duties & Responsibilities

  • Answering chats from Customers Professionally and Responding to Customer
Inquiries and Complaints.


  • Research Required Information Using Available Resources
  • Manage and Resolve Customer's Complaints
  • Enter New Customer's Information into System
  • Update Existing Customer's Information
  • Process Orders, Forms and Applications
  • Identify and Escalate Priority Issues

Salary:
₹350, ₹460,000.00 per year


Benefits:


  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Shift allowance

Application Question(s):

  • Within how many days you can join?
  • What is your total experience?
  • Are you in Pune now?

Experience:


  • US chat support: 1 year (preferred)
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