Customer Support - Bengaluru, India - Corpland india
Description
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
Job Types:
Full-time, Regular / Permanent
Salary:
₹20, ₹40,000.00 per month
Benefits:
- Commuter assistance
- Life insurance
Schedule:
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Within how many days you can join?
- How many years of experience in US Voice process?
Experience:
- Sales: 1 year (preferred)
More jobs from Corpland india
-
Customer Service Representative
Pune, India - 4 weeks ago
-
Social Media Executive
Bengaluru, India - 1 week ago
-
Customer Support Executive
Bengaluru, India - 3 hours ago
-
Customer Service Representative
Bengaluru, India - 3 weeks ago
-
Ar Caller
Chennai, India - 2 weeks ago