Salesforce Expert - Hyderabad, Telangana, India - IntouchCX

IntouchCX

Verified Company

Hyderabad, Telangana, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.

For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

Reporting to the Vice President of Digital Solutions, the Salesforce Expert is responsible for being the technical expert and lead on supporting the varied needs of our clients' use of Salesforce.

As Salesforce Expert, You Will

Be responsible for being the technical expert on various aspects of Salesforce setup and configuration from a client perspective
Provide advisory leadership in our solutions approach to solving client requirement that depend on Salesforce
Create and manage a master project plan, including management of project progress, scope, budget and timelines
Manage the work we take on to support and/or configure client systems on time and within established budget(s)
Manage our Partner Vendor certifications by staying up to date on the relevant certifications we need to support our partner status and client needs
Provide expertise on Salesforce AI and Automation tools
Facilitate and/or create knowledge transfer materials so clients can selfsupport when necessary
Partner with departmental leaders, and key stakeholders, in the maintenance of an enterprise organizational structure that remains consistent across the HCM and other related technology
Support relationship with Salesforce account executive globally (does not need to be the main point of contact)
Assess business needs of IntouchCX generally and advise on ongoing certification needs

As Salesforce Expert, You Have

Advanced degree, with preference for technology, ideally Information Systems and/or Business Management
Minimum of 5 years of experience with Salesforce
Asset would be completed/current Service Cloud and Experience Cloud certifications (among others)
Equivalent project lead experience (minimum 3 years)
Previous experience with change management or business transformation projects
Previous experience with projects involving integrations, workflow automation, and solutions involving multiple systems
Experience as a Business Analyst an asset
Experience managing relationships internal and external, including helping navigate through barriers and aid in solutions
Experience working in a team capacity on various projects
Skilled in technology coupled with business acumen to deliver complex solutions
Able to work independently as well as on a team
Handson experience leading Salesforce implementation projects
Various level 2 certifications that allow us to gain Vendor Partner status immediately
Practiced in interacting with clients
Exceptional analytical and problemsolving skills
Strong technical management and support skills, specifically able to work with end users to identify and resolve business issues in an innovative manner