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    Salesforce Administrator - Bangalore, India - Manpowergroup

    Manpowergroup
    Manpowergroup Bangalore, India

    5 days ago

    Default job background
    Full time Technology / Internet
    Description
    Overall Salesforce Expertise (6+ Years) :
    • You'll be a seasoned Salesforce Administrator with a deep understanding of the platform's configuration, user management, and customization capabilities.

    Platform Administration and Maintenance :

    • You'll manage user accounts and profiles, ensuring appropriate access and security controls are in place.
    • You'll configure custom fields, record types, page layouts, and picklists to tailor Salesforce to your organization's specific needs.
    • You'll set up and manage workflow rules and processes to automate tasks and optimize business processes.

    Reporting and Analytics :

    • You'll be skilled at creating custom reports and dashboards to surface key metrics and insights from Salesforce data.
    • These reports and dashboards will empower your team to make data-driven decisions.

    End-User Support :

    • You'll be a go-to person for all things Salesforce, providing training to new users and troubleshooting any issues they encounter.
    • You'll answer questions and address inquiries related to Salesforce functionality and usage, ensuring user adoption and satisfaction.

    Service Cloud Specialization :

    • You'll have a strong understanding of Service Cloud features, specifically those related to case management, such as Cases, Queues, Assignment Rules, and the Service Console.
    • You'll configure and customize these features to streamline your organization's customer support operations.

    Certifications :

    • A minimum requirement is the Salesforce Administrator certification (ADM201).
    • This demonstrates your core competency in managing the Salesforce platform.
    • Additional certifications, such as the Advanced Administrator and Service Cloud Consultant, are highly desirable.
    • These showcase your advanced skills and expertise in specific areas of Salesforce.)
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