Customer Experience Assistant - Gurgaon, India - Indiagold

Indiagold
Indiagold
Verified Company
Gurgaon, India

4 days ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Who Are We Looking For?

  • Should have around 3yrs of experience in Customer Services and such process.
  • Should have really good communications skill in both Hindi and English.
  • Knowing any south Indian language would be an added advantage.

The Core role (Responsibilities)

  • Job Description:_
  • This role would be broadly responsible for making Welcome Calls to the customers.
  • Impart customers with all important details about their loan account, duration, charges etc.
  • This role would also be responsible for capturing feedback from the customers and their experience with our Sales rep. and his onboarding experience.
  • This person would also be responsible for categorizing the feedback into categories and subcategories to make it easily understandable to relevant stakeholders.
  • This person would be responsible for managing the inbound support for customers which would be both voice & nonvoice.
  • Ensure that all interactions are first captured in the CRM.
  • Customer queries and concerns are properly answered and resolved, within SLA.
  • Ensure that all communication channels are managed with protocol and timelines

Location:
Gurgaon


Perks & Benefits

  • Best place to work
  • Competitive salary
  • Solid Sales Incentive
  • Full Medical and Accident Insurance
  • Onroll Employee not on agency payroll
  • Employee Referral Bonus
  • Ontime Salary and Incentive
  • Job Stability 0 Employees Laid Off due to Covid


  • Different Businesses

  • Loan, Digital Gold
  • Tremendous Growth Opportunity

Salary:
₹21, ₹30,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
In person


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