Dialer Executive Gurgaon - Gurugram, Haryana, India - indiagold

indiagold
indiagold
Verified Company
Gurugram, Haryana, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Information:

Industry


Financial Services
City


Gurgaon
State/Province


Haryana
Country


India
Zip/Postal Code


122003

About us:

- indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.
  • Our use of deeptech is changing how asset backed loans have been done traditionally. Some examples of our innovation are lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto
- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.
  • We are rapidly growing team passionate about solving massive challenges around financial wellbeing.
  • We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

As a Dialer Executive at indiagold, you will play a crucial role in ensuring the smooth operation and optimization of our dialer systems.

Your primary responsibility will be to monitor dialers end-to-end, ensuring efficiency, compliance, and performance standards are met.

You will work closely with cross-functional teams to identify areas for improvement and implement solutions to enhance our dialer operations.


Key Responsibilities:


  • Monitor dialer systems to ensure uninterrupted operation.
  • Identify and troubleshoot any issues or discrepancies in dialer performance.
  • Monitor dialer metrics such as call volume, connect rates, and agent productivity.
  • Analyze dialer performance data to identify trends and areas for improvement.
  • Collaborate with IT and operations teams to implement optimizations and enhancements.
  • Conduct regular testing and quality assurance to ensure optimal dialer functionality.
  • Ensure compliance with regulatory requirements and company policies.
  • Monitor dialer campaigns for adherence to legal and ethical standards.
  • Implement safeguards to protect customer data and privacy.
  • Generate regular reports on dialer performance and effectiveness.
  • Provide insights and recommendations based on data analysis to drive continuous improvement.
  • Track key performance indicators (KPIs) and metrics related to dialer operations.
  • Provide training and support to dialer operators and agents.
  • Develop training materials and documentation on dialer best practices.
  • Offer guidance and assistance to ensure smooth operation of dialer systems.
  • Proactively identify opportunities for process improvement and automation.
  • Implement solutions to enhance dialer efficiency, reliability, and performance.

Requirements:


  • Bachelor's degree in computer science, information technology, or a related field.
  • Previous experience in a similar role, preferably in a call center or customer service environment.
  • Proficiency in dialer systems and software, with experience in monitoring and optimizing dialer performance. Experience and knowledge of Ameyo and Tekinfo would be preferred.
  • Strong analytical skills with the ability to interpret data and identify actionable insights.
  • Excellent communication and collaboration skills, with the ability to work effectively across teams.
  • Knowledge of regulatory requirements and compliance standards related to dialer operations.
  • Proactive mindset with a focus on continuous improvement and innovation.
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