Customer Support Representative - Hyderabad, India - RNIT Solutions

RNIT Solutions
RNIT Solutions
Verified Company
Hyderabad, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Title:
Customer Support Executive


Company:
RNIT Solutions and Services Limited


Location:
Hyderabad,Madhapur

Working Hours: 6 Days in a week and Every Second Saturday Would be a holiday


Job Description:


  • Handle inbound customer calls regarding technical issues with [Products/Services].
  • Provide stepbystep guidance to customers for troubleshooting and resolving technical problems.
  • Diagnose software, hardware, and networkrelated issues and recommend effective solutions.
  • Document each customer interaction, including details of the problem and the provided solution, in our CRM system.
  • Collaborate with crossfunctional teams to escalate and resolve complex technical issues.
  • Ensure a high level of customer satisfaction through excellent communication and service.
  • Exceptional communication skills, both verbal and written.
  • Patient and customeroriented approach to problemsolving.

Job Type:
Fresher


Salary:
₹8, ₹13,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Are you comfortable working 6 days in a week?

Education:


  • Diploma (preferred)

Language:


  • English (preferred)

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