Customer Relationship Executive - Ghaziabad, Uttar Pradesh, India - The Terrace MUV HOSPITALITY

The Terrace MUV HOSPITALITY
The Terrace MUV HOSPITALITY
Verified Company
Ghaziabad, Uttar Pradesh, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Roles and Responsibilities -

  • Participate in workforce management
  • Track orders for ontime delivery and resolve customer issues
  • Carry out adhoc duties as assigned by CRD Management team
  • Working to department targets (each complaint responded to with 2448 hours)
  • Take judgement calls and manage customer queries and complaints
  • Go the extra mile to achieve customer delight
  • Ensures all sensitive complaints are accurately reviewed and investigated prior to responding in a timely and professional manner, and that information is properly updated with the appropriate regulator
  • Supports LOB transformation initiatives by buildingout the Customer Care/Complaints Program, operational processes, tracking and reporting processes
  • Works with product and technology to define any requirements to build any new functionality or platforms required to manage and track complaints
    .

Job Types:
Full-time, Permanent


Pay:
₹10, ₹15,000.00 per month


Benefits:


  • Food provided

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Application Question(s):
- will you be able to work from 11AM to 8PM complete work from office?


Work Location:
In person
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