Jobs
>
Bengaluru

    RCO Manager II Escalations, R&C Escalations - bangalore, India - ADCI - Karnataka

    ADCI - Karnataka
    ADCI - Karnataka bangalore, India

    6 days ago

    Default job background
    Full time
    Description
    At Amazon we believe that every day is still day one.
    We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

    If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by joining Registration and Compliance (R&C) Escalations Team.

    In this role you will be part of the R&C Shared Services (SS) organization, and will be our leading our escalations team.

    Escalation leader sets the vision, direction, and culture of their team by driving process improvement, motivating a team of exceptionally driven, customer-obsessed escalations specialists & managers, while maintaining singular focus on ensuring and improving a world-class customer experience.

    Person in the role will own critical KPIs and escalation mechanisms (inputs, tools, adoption, inspection, outputs and performance) that lead to data-driven insights to optimize customer experiences and reducing escalations
    Key job responsibilities


    • Successful leadership and development of a team of escalation specialists based in Europe, India and SJO
    • Support the team in conducting highly sensitive escalation investigations, ensuring high quality standards for findings, root cause analysis, and corrective and preventative recommendations
    • Lead and support narrative write ups requested by executives and stakeholders
    • Contribute to establish goals for the escalations program
    • Track progress, and manage through obstacles to achieve service levels, quality holding his/her team/s accountable to meet and exceed performance targets.
    • Deliver high-quality escalation reports that are effectively written with practical, actionable, and value-added recommendations
    • Drafting and presenting deep-dive documents and reports on policy and process gaps to senior executives
    • Analyze escalation trends and provide strategic recommendations to the business to proactively address defects
    • Establish feedback loop mechanisms and drive for improvement by leading global initiatives with product, tech, operations & other partners teams aimed at preventing escalations and improving customer experience
    • Leading performance and business reviews for the escalations program
    A day in the life
    The role of this position is to provide leadership and guidance to the teams under supervision, manage escalation specialists to achieve the program goals, while working closely with operations, product, quality transformation, customer excellence teams to drive metrics and projects focused on escalations reduction and seller experience improvement
    We are open to hiring candidates to work out of one of the following locations:
    Bangalore, KA, IND

    BASIC QUALIFICATIONS


    • Bachelor's degree or equivalent
    • 3+ years of experience with Incident/Event Management for critical services
    • 2+ years of people management experience
    • Extensive relevant industry experience across operations, risk, fraud investigations and/or compliance, etc.
    • Project/Program management experience managing small to mid-size project and program from inception to delivery
    • Excellent English written and verbal skills coupled with the ability to comfortably and confidently present to all levels within the business
    PREFERRED QUALIFICATIONS


    • Six Sigma, Lean, green belt certified or equivalent working experience.
    • Advanced qualifications such as MBA would be advantageous
    • Knowledge of ITIL/Lean Processes
    • Understanding of Registration and compliance workflows
  • ADCI - Karnataka

    RCO Escalations Process Mgr, R&C Escalations

    6 days ago

    ADCI - Karnataka bangalore, India Full time

    At Amazon we believe that every day is still day one. · We are working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, ...

  • ADCI - Karnataka

    RCO Manager II Escalations, R&C Escalations

    1 week ago

    ADCI - Karnataka Bengaluru, India

    At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a f ...

  • Moder Solutions

    Associate - C&r

    1 week ago

    Moder Solutions Bengaluru, India

    **Associate - C&R**: · Outer Ring Rd, Doddanekundi, Marathahalli, Bangalore, Karnataka, India · - Department- Correspondence & Research- Job posted on- May 16, 2023- Employment type- Full Time**Associate/Analyst - Processor** · **About Us** · Moder formerly known as Archwell Oper ...

  • Moder Solutions

    Associate - C&r

    1 week ago

    Moder Solutions Bengaluru, India

    **Associate - C&R**: · Outer Ring Rd, Doddanekundi, Marathahalli, Bangalore, Karnataka, India · - Department- Correspondence & Research- Job posted on- May 22, 2023- Employment type- Full Time**Associate/Analyst - Processor** · **About Us** · Moder formerly known as Archwell Oper ...

  • Moder Solutions

    Associate - C&r rcst

    1 week ago

    Moder Solutions Bengaluru, India

    **Associate - C&R_RCST**: · Outer Ring Rd, Doddanekundi, Marathahalli, Bangalore, Karnataka, India · - Department- Recast- Job posted on- Jun 20, 2023- Employment type- Full TimeAbout Us · Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. ...

  • Moder Solutions

    Supervisor - C&r - Crpdnc Intk

    1 week ago

    Moder Solutions Bengaluru, India

    **Supervisor - C&R - CRPDNC INTK**: · Outer Ring Rd, Doddanekundi, Marathahalli, Bangalore, Karnataka, India · - Department- C&R - Correspondence Intake- Job posted on- Jun 19, 2023- Employment type- Full Time**Team Leader** · **About Us** · Moder formerly known as Archwell Opera ...

  • Moder Solutions

    Associate - C&r - Crpdnc Intk

    2 weeks ago

    Moder Solutions Bengaluru, Karnataka, India

    Department · - C&R - Correspondence Intake · - Job posted on · - Feb 23, 2024 · - Employment type · - Full Time · **Associate/Analyst** · **About Us** · Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing c ...

  • Moder Solutions

    Associate - C&r - Crpdnc Intk

    1 week ago

    Moder Solutions Bengaluru, India

    **Associate - C&R - CRPDNC INTK**: · Outer Ring Rd, Doddanekundi, Marathahalli, Bangalore, Karnataka, India · - Department- C&R - Correspondence Intake- Job posted on- May 21, 2023- Employment type- Full Time**Associate/Analyst** · **About Us** · Moder formerly known as Archwell ...

  • Transtrack Aeroservices

    R&c business Analyst c2

    2 days ago

    Transtrack Aeroservices Bengaluru, India

    Location - Bangalore_ · - Client: A Leading Tier 1 IT Company_ · - Years of Exp. - 4 to 12 years_ · - A healthy balance of ANZ product (primarily Loans and/or cards, but not limited to these) and business process knowledge combined with solid analytical skills - Primary_ · - Deep ...

  • Career Makers

    R&D - NLP, Machine Learning (Java, C#, C++)

    6 days ago

    Career Makers Bengaluru, India

    Location - Bangalore · Role / Responsibility : · • Research Software Engineers are expected to build and develop systemswhich demonstrate and make accessible the underlying research technology tosolve the real time NLP problems. · • Responsibilities of a Research Software Enginee ...

  • Cargill

    Claims Executive

    1 week ago

    Cargill Bengaluru, India

    Job Purpose and Impact · This r o le is a senior p o sit i o n within the C l aims te a m and requires a c a ndidate who is experienced i n the subje c t matter in Ope r at i o ns and/or Chartering w i th a st r ong legal aptitude, interest and a commercial mindset. Key Accountab ...

  • Thermo Fisher Scientific

    Project Support Coord

    3 weeks ago

    Thermo Fisher Scientific Bengaluru, India

    Coordinates, oversees and completes functions on assigned trials activities detailed on the task matrix. - Performs department, Internal, Country and Investigator file reviews as assigned and documents findings in appropriate system. - Ensures allocated tasks are performed on tim ...

  • Vialto Partners

    Risk & Compliance Administrative Associate

    3 weeks ago

    Vialto Partners Bengaluru, India

    Company Description · At Vialto we create the connections that build global careers and societies, bridging · the gap between people and their aspirations. As the world of work continues to · evolve, we are bringing together the individuals, ideas and technology to unlock · busin ...

  • Tata Play

    Executive Trainee

    3 weeks ago

    Tata Play Bengaluru, India

    E · xecutive Trainee · C · ategory · M · anager - Information Security · R · equisitionType · P · rofessional · J · obGrade · M · 5a · R · equisitionId · 3 · J · obSchedule · F · ull time · J · obShift · D · ay · S · tudyLevel · n · ull · D · omesticTravelRequired · C · ontractTy ...

  • Deutsche Bank

    Customer Service

    2 weeks ago

    Deutsche Bank Bengaluru, India

    **Customer Service (Teller)**: · **Job ID**:R0303837**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**: **Location**:Bangalore**Position Overview**: · **Job Title: Customer Service (Teller)** · **Corporate Title: Associate** · **Location: Bangalore** · **Role Des ...

  • Tata Play

    Executive - Nvsd

    2 weeks ago

    Tata Play Bengaluru, India

    E · xecutive - NVSD C.A.R.E. · C · ategory · S · enior Executive - NVSD C.A.R.E. · R · equisitionType · P · rofessional · J · obGrade · M · 5c · R · equisitionId · 3 · J · obSchedule · F · ull time · J · obShift · D · ay · S · tudyLevel · B · achelor's Degree · D · omesticTravelR ...

  • Tata Play

    Executive Trainee

    3 weeks ago

    Tata Play Bengaluru, India

    E · xecutive Trainee · C · ategory · M · anager - Information Security · R · equisitionType · P · rofessional · J · obGrade · M · 5a · R · equisitionId · 3 · J · obSchedule · F · ull time · J · obShift · D · ay · S · tudyLevel · n · ull · D · omesticTravelRequired · C · ontractTy ...

  • Mercedes-Benz Research and Development India Private Limited

    Product Owner

    2 weeks ago

    Mercedes-Benz Research and Development India Private Limited Bengaluru, India

    **Aufgaben**: · - Qualification- B.E/M. Tech (full-time) from reputed institutions with Specialization in Electrical and Electronics / Electronics & Communication engg / M e c ha tro nic s/ I nst ru m e nta t i o n engg · - At least 8- 12 years of experience in automotive electro ...

  • Sherwin-Williams

    R&d Chemist

    1 week ago

    Sherwin-Williams Bengaluru, Karnataka, India

    H · ere, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. ...

  • Harman International

    Product Owner automotive cloud Technologies

    1 week ago

    Harman International Bengaluru, Karnataka, India

    Location: · - IN_Bangalore_EOIZ Indust Area Campus_HCS · - Additional Location: · - Bangalore, India · - Job Family: · - Engineering · - Worker Type Reference: · - Regular - Permanent · - Pay Rate Type: · - Salary · - JOB ID: · - R · **Description & Requirements**: · **Job Descr ...