Customer Support Associate - Indore, India - Cenus Consulting

Cenus Consulting
Cenus Consulting
Verified Company
Indore, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job description

Job Location - Indore (M.P.)


Job Profile Customer Support Associate


(Work From Office)

Industry - BPO


Requirements:


  • Good communication skills
  • Comfortable to work in rotational shifts
  • Freshers and Experience both can apply
  • Undergraduates and graduates both can apply

Responsibilities:


  • Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
  • To deliver service & resolution experience to all the customers
  • Successfully resolve customer queries through CRM & Knowledge Base
  • Document in detail all interactions with customers
  • Effectively articulate information to customers
  • Educate customers on products. Help customers to be successful
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
  • Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS

Salary Offered: 13k-25k per month
Feel free to contact us for any query

  • Cenus Consulting

Ph:

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹12, ₹25,000.00 per month


Schedule:

  • Day shift
  • Evening shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Indore,

Madhya Pradesh:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (required)

Language:


  • English (required)

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