Partner Sucess - Bengaluru, India - One Sigma Technologies

One Sigma Technologies

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

BENGALURU /

BUSINESS /

INTERNSHIP

/ ON-SITE

Role:
Partner Success-Intern

Simpl is India's fastestgrowing 1tap checkout network meant to make payments invisibleand money intelligent. Simplis on a mission to empower merchants to build trustedrelationships with customers, one transaction at a time. With more than 26,000 availablemerchants and 25 millionplus users panIndia, Simpl envisions creating a frictionless andinclusive digital payments experience for India that empowers and fosters trust betweenmerchants and their customers.
Simpl is a consumer experience platform providing a fullstack solution for e

- commerceconversion. It enables merchants to give customers 1-tap checkout, buyer- protection, and apay-later facility to allow them to feel safe and trusted when shopping- online. Through Simpl, merchants can provide consumers with an easy, safe, and intuitive- user experience.
About the Partner Success team

Our partner success team is an elite team of problem solvers and innovators who optimizeSimpl's offering for all merchants on the platform. This team ensures we're meeting partnerneeds at the highest level possible, bringing new product and marketing ideas to life byway of perpetual feedback between merchant and our product, marketing, and tech teams. This team tells the story of our value proposition to our partners by way of business reviews andrelationships, bridged by data and results. Ultimately, the goal is to make Simpl an essentialpart of our partner's growth and success. In the long term, success for this team means, both merchant and Simpl growth. The merchant sees value with consultative advice from the Partner success manager on different aspects of business growth to delight customers.

In the process, Simpl identifies lever to improve share of- wallet with the merchant.
Responsibilities

Your role will be to:
Handhold and monitor partner/merchant launch process after account assignment to

- ease them into the Simpl ecosystem

Be one point of contact for all L1 merchant queries, handle common queries of

- merchants and help them understand various aspects of merchant dashboard,

CoD/RTO enablement
Proactively sharing all the communications about events, sales, and other activities

- with relevant merchants

Sync with brand ops for basic issue resolution, queries, data retrieving etc for the

- merchants

Coordinate with Category team on closures of app related visibility inputs (discovery,
Coordinate with Categoryand PSM team on offer closure, offer go live, CTA changes

- and offer CTA integration

Proactively engage the analytics team with suggestions and feedback on new

- merchantinsights and maintain internal data reporting trackers for PS team

Help the PSM team with day to day internal activities like offer creation, inputs closure,
MDR data changes etc
Help merchants on various finance related queries like settlement reports, MDR details

- etc

Grow within the PS team with time and handle small merchants

Preferred Qualifications & Skills

12 years' experience in operations
Advanced Excel and PowerPoint skills (Nonnegotiable).
Experience with fintech or ecommerce and a robust understanding of the paymentlandscape is a huge plus
Ability to work comfortably in a fastpaced environment, with exceptional attention

- todetail