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    Customer Care Associate - Chennai, Tamilnadu, India - NTT DATA Services

    NTT DATA Services
    NTT DATA Services Chennai, Tamilnadu, India

    3 weeks ago

    NTT DATA Services background
    Description
    Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

    Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met

    Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries.


    Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.


    Required Skills:
    2+ years of expereince in Denial Management

    Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.

    University degree or equivalent that required 3+ years of formal studies of the English language.


    1-3 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

    6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

    2+ years of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
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