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Escalation Desk Officer - Chennai, India - Ascendz HR Solutions

Ascendz HR Solutions

Verified Company

Chennai, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Reporting:
Reporting to Escalation Desk Team Leader

Duties and Responsibilities

Handling escalation calls for Inbound Banking customer's in a timely & efficient manner to ensure customer satisfaction
Handle customer Query, Request or complaints with efficient product/process knowledge, presentation & communication skills.
To ensure personalized service& necessary information is offered to the customer.

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Crossell: Provide information related to products, new offers and services at Indusind bank.

Skills and Specifications

- excellent oral, written and interpersonal communication skills. (Hindi speaking an added advantage)

Ability to analyze the things by exceptional listening and analytical skills.
Needs to have required intermediate knowledge/expertise with PC hardware and software (Word, Excel).
Should have the multitasking abilities and should be well versed in intermediate to advanced knowledge levels with service quality standards.
Should necessarily have strong knowledge of customer care processes and techniques and the related sector as well.
Demonstrated ability to work well in a team environment, Selfmotivated and should be dedicated to provide exceptional service to the bank.
Good negotiation skills with customeroriented attitude.

Salary:
₹400, ₹450,000.00 per year

Benefits:

Schedule:

Ability to commute/relocate:

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)

Education:

Experience:

Banking Escalation: 2 years (preferred)

Diploma Fresher at Sriperumbudur