After Sales Support - Gurugram, Haryana, India - Ajashy Engineering Sales Pvt Ltd

Ajashy Engineering Sales Pvt Ltd

Verified Company

Gurugram, Haryana, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
After Sales Support Mechanical Engineer

Job Overview:

As an After Sales Support Mechanical Engineer, you will play a critical role in ensuring customer satisfaction and maintaining the performance of mechanical equipment or machinery post-sale.

Your responsibilities will primarily revolve around providing technical assistance, troubleshooting, and overseeing repair and maintenance activities.

This role requires a strong understanding of mechanical systems, excellent problem-solving skills, and effective communication abilities to address customer inquiries and concerns promptly and efficiently.

Key Responsibilities:

Technical Assistance:
Provide expert technical support to customers regarding the operation, maintenance, and troubleshooting of mechanical equipment or machinery.

Troubleshooting:
Diagnose and resolve mechanical issues reported by customers, utilizing analytical skills and knowledge of mechanical systems.

Repair and Maintenance:

Coordinate and oversee repair and maintenance activities, either internally or through third-party service providers, ensuring timely and effective resolution of issues.

Customer Communication:

Maintain regular communication with customers to address inquiries, provide updates on service requests, and ensure their satisfaction with after-sales support.

Documentation:
Maintain accurate records of service requests, troubleshooting processes, and solutions provided, ensuring comprehensive documentation for future reference.

Training:

Conduct training sessions for customers or internal staff to enhance their understanding of mechanical systems, troubleshooting techniques, and maintenance best practices.

Continuous Improvement:

Identify opportunities for product or service improvements based on customer feedback and service performance data, collaborating with relevant teams to implement enhancements.

Quality Assurance:
Ensure that all after-sales support activities adhere to quality standards, safety regulations, and company policies.

Qualifications and Skills:

Bachelor's degree in Mechanical Engineering or a related field.
Proven experience in a technical support or engineering role, preferably in aftersales support within the mechanical industry.
Strong understanding of mechanical systems, components, and troubleshooting techniques.
Excellent problemsolving skills and ability to analyze complex technical issues.
Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
Customerfocused mindset with a commitment to delivering highquality service.
Ability to work independently as well as collaboratively within a team environment.
Strong organizational skills and attention to detail.

Willingness to travel occasionally for on-site support or training sessions.

Salary:
₹18, ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Day range:

Monday to Friday
Weekend availability

Shift:

Day shift

Travel requirement:

No travel

Experience:

- total work: 2 years (preferred)

Work Location:
In person

Speak with the employer
Application Deadline: 21/03/2024

Expected Start Date: 01/04/2024