Email Support Executive - Chennai, India - Ascendz HR Solutions

Ascendz HR Solutions
Ascendz HR Solutions
Verified Company
Chennai, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Purpose:

Handling complaints and troubleshooting problems.
Answering within the stipulated timelines and within the stipulated quality parameters
Coordinating with other units to ensure quick resolution and intimating the same to customers accor


Duties and Responsibilities

Main Job Tasks and Responsibilities

  • Ensure that the customer's mail is read completely and all concerns are addressed
  • Provide customers with correct and relevant product and service information.
  • Ensure regular follow up is done and escalation matrix followed for speedy resolution
  • Research the required information using available resources.
  • Effectively communicate customer details to the resolution unit for timely resolution.
  • Meet commitments towards customers and organization
  • Display Time flexibility towards shifts as per work floor requirements.
  • Be available for additional responsibilities as per business requirements.

Compliance & Improvements

  • Drive process compliance and Process Improvement Initiatives process improvement suggestions to be shared 1 per month
  • Recognize early warning signals that could result in delays and risks and take corrective actions including escalating to the right level

Sales:


  • Make outbound calls on closures of requests and complaints. Products and offers to be pitched on the call post successful service call.

Salary:
₹350, ₹400,000.00 per year


Benefits:


  • Health insurance
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Experience:

- total work: 1 year (preferred)
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