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Noida

    Customer Support Specialist - Noida, India - Genpact

    Genpact
    Genpact Noida, India

    2 weeks ago

    Genpact background
    Description

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

    Inviting applications for the role of Process Associate, Mortgage

    In this role, you have to process execution and documentation. Process execution would entail working on tasks, which are mostly well-defined and routine. Your work area would also require doing data transactions and interaction via calls. As part of operations team, your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other.

    You should be Detail oriented and have shown delivery of high quality output with strong focus on fulfilling customer needs and requirements

    Able to balance change with ability to adjust to changes in systems & process readily and are Resilient i.e. balance pressure from a variety of factors and situations.

    Responsibilities

    In Loan Preparation team, will be responsible for


    • Executing pre-defined tasks with minimum supervision


    • Execute transactions and complete the assigned routine tasks within specified time frames and meeting the agreed accuracy levels


    • Adherence to defined performance level parameters (efficiency, quality etc.)


    • Sharing standard methodologies and process ideas


    • Identifies problem through audits or customer feedback.

    Qualifications we seek in you

    Minimum qualifications


    • B. Com Or any other equivalent Graduate degree

    Preferred skills


    • Prior-experience in Retail Banking/Mortgage or Finance industry


    • Prior-experience in Retail Banking/Mortgage or Finance industry


    • Proficient in written and verbal English interpersonal skills.


    • Good knowledge of MS Office.

    Work Location: Noida (Sector 135)

    Shift: AUS Shift (2:30 am- 2:30 pm)

    5 Days RTO

    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

    Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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