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    Customer Support Specialist - Noida, India - Innovation Technology By Design

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    Description

    Education and Qualifications


    • Bachelor's degree.


    • Minimum one year of experience in dealing with international clients.


    • Experience of working with teams of English-speaking countries

    Responsibilities


    • Troubleshooting on Desktops.


    • Troubleshooting on Microsoft office 365, firewall and mail servers.


    • Monitoring backups.


    • Troubleshooting networks, virtualization, and windows servers.

    Capabilities

    Skills


    • Technology Graduate OR Bachelor of Science in IT.


    • Must have a prior minimum 1 year of experience in customer service or technical support role.


    • Effective interpersonal skills and relationship-building skills.


    • Strong written and oral communication skills (Must have).


    • Strong analytical and problem-solving abilities, with keen attention to detail.


    • Must be a team player but should also understand the importance of individual contributions.


    • Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.


    • Must be flexible to work any shift in a 24/7 operation including night shifts.



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