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    Solutions Lead – Merchant Acquiring - mumbai, India - DBS Bank

    DBS Bank
    DBS Bank mumbai, India

    6 days ago

    dbs bank background
    Description
    Solutions Lead – Merchant Acquiring-(WD56499)

    Job Purpose

    The position involves strategic planning, product enhancements, process improvements, increasing acquiring channels and customer spends therein, adherence to regulatory guidelines and P&L management of acquiring channels within the consumer banking India business.

    Key Accountabilities

    Fulfil all responsibilities in relation to:

  • Thought leadership in launch of innovative offerings on acquiring channels.
  • Market overview on competitive offerings.
  • Manage the P&L responsibility for acquiring channels.
  • Improve levers such as merchant onboarding / spends on acquiring channels / transaction volume and average transaction size through campaigns and partnerships. Collaborate with relevant internal and external teams to achieve same.
  • Manage the Branch / Cluster / Regional growth of onboarding across acquiring channels and quality of transactions.
  • Launch of market-leading features, enhance the features of the existing product.
  • Broaden product offerings to maximise our share of spends amongst customers.
  • Business SPOC for internal & external audit and ensuring a minimum rating of "Satisfactory" on all such audits.

    • Job Duties & responsibilities

  • Tracking key acquiring channel KPIs.
  • Work with the campaign management team to launch various campaigns to increase spends.
  • Adherence to Ops, Control Groups and Technology Requirements.
  • Tracking increase of transactions and resultant growth in revenue
  • Manage the growth of acquiring channels amongst Current Account / C-LAP and relevant Individual bank customers - P&L responsibility – Onboarding numbers / Spends / Revenues / Costs.
  • Launch of new product propositions on acquiring channels.
  • Managing the relationship of external stakeholders such as onboarding and servicing partner, outsourced switch partner, product enhancement partners, Payment network etc.

    • Required Experience

  • years in management of acquiring channels in established banking / financial services firms.
  • Experience in human centric design on customer journeys.
  • Proficiency in MS Excel / Power Point.

    • Education / Preferred Qualifications

  • MBA/Post Graduate in the relevant field

    • Required core competencies

  • Understanding of product management function
  • Project management experience / Strong execution focus
  • Stakeholder engagement / management skills
  • Great communication skills
  • Self-driven, ability to work in a fast paced & ambiguous environment
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