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    Docusign CLM system Advisor - Chennai, India - TransUnion

    TransUnion
    TransUnion Chennai, India

    1 week ago

    TransUnion background
    Technology / Internet
    Description
    Dynamics of the Role

    a member of the CRM Ecosystem engineering team, the Senior Engineer will participate in all aspects of the SDLC for our Docusign CLM system and its integration to Salesforce.

    role will partner with the Product Manager and Product Owners for the CLM team to ensure solutions meet business needs.

    this role will be responsible for the day-to-day maintenance of the DocuSign CLM system, assisting with tickets inclusive of role assignment, system configurations, user support, and testing

    The Team's Focus –

    CLM team is responsible for supporting the care and feeding of the DocuSign CLM platform at TransUnion, ensuring a seamless integration with the Salesforce platform.

    system supports approximately 2,000 Sales, Operations, and Legal users 24x7 across 30 countries globally.

    How You Will Contribute
    provides both architectural leadership and hands on development of our products.
    Plays a hands-on role in the development process including design, development and support of the applications.

    Provides technical leadership, hands on development by inspiring your teammates to think outside the box as they deliver high quality software solutions.

    Create and manage centralized BAU requests with internal process owners and interface owners. Prioritize the requests and deploy upgrades, changes in a compliant manner
    own the day-to-day support queue.

    Ensure user requests and incidents are handled in the most professional manner:
    quickly and accurately
    Triage user issues with other internal TU teams for fast resolution.
    Suggest in account and license maintenance, as well as day-to-day and year end maintenance and setup
    help and implement newer and more efficient practices to save time and improve user experience.
    help coordinate and test upgrades and refreshes to the systems
    Monitor system performance trends and identify potential issues

    What You Will Bring
    A degree in computer science or related work experience
    Experience and technical skills: 8+ years of professional experience with DocuSign applications, specifically SpringCM
    Strong organizational skills managing internal BAU requests and workload without constant supervision.
    Ability to quickly identify and resolve problems and to gather and analyze information skillfully, getting to the root cause by partnering with external vendor and internal users as needed
    Strong technical, analytical, and problem-solving skills and excellent verbal and written communication skills. Ability to document processes, changes, quick reference guides and other written notifications.
    Strong people skills and professionalism with the ability to maintain good working relationships with colleagues at all levels; must have a strong customer-focused attitude with the ability to listen, understand and respond quickly to customers
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