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    CRM - SFDC - Digital Business Analyst - pune, India - MICHELIN

    MICHELIN
    MICHELIN pune, India

    6 days ago

    Default job background
    Full time
    Description

    Description

    KEY EXPECTED ACHIEVEMENTS

    Within the DCAD central team (station A) or in the digital factory,

  • Assisting the client in defining and expressing his or her needs.
  • Identifying issues and opportunities with the client/business partner to accelerate digital processing and increase business impact.
  • Grasping and detailing the client's functional and technical requirements to properly clarify the needs expressed.
  • Ensuring that all DCAD requirements are met (hosting, security and confidentiality of data).
  • Working closely with the digital factories to validate the relevance of the proposed solution, the availability of teams, skills, and the feasibility to develop the solution.
  • Capitalizing on acquired knowledge and securing the satisfaction of clients and partners.

    • Solution success

  • The solution implemented satisfies the functional needs of the business.
  • The business uses the digital solution.
  • The projects and solutions implemented comply with DCAD requirements and effectively use the standards supported by the development tools and software packages that support the solution.
  • A Long-term collaboration is established between the Digital Business Analyst, business teams and digital factories.

    • Analysis and translation of the customer need

  • Understanding the business' processes within its field and its use cases.
  • Helping the client/business partner in expressing its needs, understanding (through involvement in business activities) and challenging business requirements.
  • Studying the needs expressed.
  • Analyzing the functional, environmental and technical characteristics of the desired type of solution (regulations, organizations, assembly, manufacturing, operating and safety constraints).
  • Helping the project manager in mapping technical and functional risks and estimating their importance.
  • Analyzing technical proposals to help the client choose by validating with the WebOp team that the DCAD requirements for hosting, security and confidentiality of data are met.
  • Advising and validating the solution and the development modalities with the customer (make or Buy).

    • Project Management Assistance

  • Assisting the creation of the functional brief to better understand and guide the digital project or Drafting the Functional Specifications Document (FSD)
  • In factory, accompanying the project teams up to the point of recommendation (make or Buy).
  • Assuring the link between the business entity and the digital factory identified to develop the solution.

    • Technology Watch

    Regulatory and contractual management

  • Knowing the regulations and requirements in place in the business' specialty or sector
  • Communicating and promoting the Group's requirements
    • Mandatory Position Restrictions:
    Primary Skills (Technical Must Haves)
  • Minimum 4-7 years of experience as BA
  • Minimum 3-5 years as a CRMA BA; 3 projects released as a CRM BA at previous organization
  • Knowledge of Salesforce a must – Sales, Service Cloud, Experience a plus
  • Excellent Documentation Skills
  • Minimum 3 projects completed in a client facing role, not looking for a functional analyst
  • Experience of integration with non-CRM systems (minimum one project integration)
  • Willing for short-term travel
  • BA Experience, with Salesforce projects (mainly on Sales / Community / Service Cloud)
  • CRM systems knowledge
  • Onsite experience – at least 6 months throughout the career - is a strong differentiator
  • Not a Scrum Master, Project Manager or Product Manager / Product Owner role; candidate should be clearly competent on both BA & SFDC skill-sets
    • Secondary Skills (Technical Good To Have)
  • Exposure to more than one Salesforce cloud a strong plus
  • Must be able to work w/o supervision with a strong work ethic
    • Soft Skills required
  • Excellent communication skills
  • Organizes and prioritizes work effectively
  • High levels of written and verbal communication.
  • Ability to train and advise staff on CRM functionality
    • Experience Total (Min & Max)
  • 4 – 10 years of IT Experience
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